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PCI Pal, a global leader in secure payment solutions, announced on July 29, 2025, the launch of its Fraud Management Suite, featuring AI-powered risk scoring for customer engagements. Designed to address the growing threat of card-not-present (CNP) fraud, the suite provides real-time risk insights to agents and AI bots, reducing chargebacks and revenue loss while maintaining a seamless customer experience.
PCI Pal launches Fraud Management Suite on July 29, 2025.
Features AI-powered risk scoring in partnership with Telesign.
Targets card-not-present (CNP) fraud in contact centers.
Includes adaptive authentication with 3D Secure and biometric wallet support.
Enhances compliance and customer experience across voice and digital channels.
Learn more at www.pcipal.com/proactive-fraud-management.
CNP fraud remains a significant challenge for global businesses, particularly in contact centers where voice channels often lack the robust protections of e-commerce, such as 3D Secure and biometric authentication. PCI Pal’s Fraud Management Suite bridges this gap by integrating advanced security, compliance, and usability into a single platform. “This is the first step in a multi-product journey to deliver continuous value to our customers and partners,” said Alessandro Dalla Volta, VP of Product at PCI Pal. “By embedding risk scoring into our Secure Payments Suite via an intuitive agent interface and a single API, we’re giving contact centers powerful tools to detect fraud early and authenticate their customers seamlessly — across agents and bots using digital channels as needed.”
The Fraud Management Suite introduces:
Real-time AI-powered risk scoring: Developed in partnership with Telesign, a Proximus Global company, this feature leverages machine learning to detect fraud early, analyzing patterns to flag suspicious transactions before payments are processed.
Adaptive authentication: Supports 3D Secure and biometric wallet integration, enabling secure, frictionless customer verification.
Advanced analytics and chargeback defense: Provides actionable insights to reduce chargebacks and protect revenue, with tools to analyze fraud trends and improve defenses.
“AI is transforming how we approach security — not just in detecting fraud, but in anticipating it,” said Mufti Monim, CTO of PCI Pal. “This launch lays the groundwork for a more intelligent and adaptive platform, that secures payments across all channels while enhancing both customer and agent experiences.”
The suite integrates with PCI Pal’s existing cloud-based platform, offering a scalable, PCI DSS-compliant solution for contact centers. It supports omnichannel payments across voice, webchat, SMS, and other digital channels, ensuring compliance without compromising customer experience. By providing real-time visibility into payment progress, the platform boosts first-call resolution and reduces operational friction.
PCI Pal’s Fraud Management Suite marks a significant step toward unifying fraud prevention, compliance, and customer experience. With its AI-driven approach and strategic partnership with Telesign, PCI Pal empowers contact centers to stay ahead of evolving fraud threats while delivering secure, seamless payment experiences.
PCI Pal® (LON: PCIP) is a leading provider of secure payment solutions for business communications. PCI Pal’s mission is to safeguard reputations and trust by securing payments wherever customer engagement occurs. With its patented, cloud-based platform, PCI Pal enables organizations to take secure payments via voice, chat, email, and social, while ensuring compliance with industry standards such as PCI DSS.
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