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Paycom Software, Inc. announced significant executive leadership changes effective August 18, 2025, with Shane Hadlock expanding his role to chief client officer and chief technology officer, Rachael Gannon promoted to chief automation officer, and Brad Smith transitioning to senior technical strategist.
Shane Hadlock: Named chief client officer and chief technology officer, overseeing IT and client services.
Rachael Gannon: Promoted to chief automation officer, leading software and product strategy.
Brad Smith: Appointed senior technical strategist, reporting to CEO Chad Richison.
Effective Date: August 18, 2025.
Company Context: Paycom’s Q2 2025 revenue of $484M, surpassing estimates by 2.5%.
Sources: Business Wire, Investing.com, StockTitan.
Paycom, a leader in cloud-based human capital management software, revealed key promotions to strengthen its technological and client-focused leadership. “Shane’s exceptional client-centric approach, combined with his systems expertise, has made him an invaluable asset,” said Chad Richison, Paycom’s founder and CEO. Hadlock, with over 30 years of technology experience, including 14 years at Paycom and 10 years in leadership roles at Hertz, will oversee the IT department while continuing to lead client service groups.
Rachael Gannon, who joined Paycom in 2013 and led the Product department since 2023, steps into the newly created role of chief automation officer. “Rachael is naturally expanding her role to continue automating our product offerings,” Richison noted. Gannon will drive Paycom’s product strategy, focusing on innovative, high-ROI solutions for clients.
Brad Smith, Paycom’s chief information officer since 2018, transitions to senior technical strategist, leveraging his 20-year tenure to drive scalable solutions. “I’m grateful for Brad’s seven-year tenure as our CIO and excited to see him leverage his expertise,” Richison added. Smith expressed pride in Paycom’s growth and enthusiasm for his new role.
These changes align with Paycom’s focus on automation and client ROI, as evidenced by its Q2 2025 earnings of $2.06 per share, beating forecasts by 15.73%, and revenue of $484 million. Hadlock’s dual role strengthens IT and client alignment, Gannon’s promotion enhances automation innovation, and Smith’s strategic role ensures continued technological advancement. Posts on X, such as from @notdumbmoney, reflect market optimism about these leadership moves, noting their potential to drive Paycom’s innovation.
Paycom’s stock trades at a P/E ratio of 30.31, with a market cap of $12.67 billion and strong financial health, including 86% gross profit margins. The company’s recent launch of IWant, an AI-driven engine, further solidifies its leadership in HR technology.
Paycom Software, Inc. simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant™, Paycom provides instant and accurate access to employee data without having to navigate or learn the software. For over 25 years, Paycom has been recognized for its innovative technology and workplace culture while serving businesses of all sizes in the U.S. and internationally.
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