Outset has secured a $30 million Series B funding round to accelerate its AI-moderated research innovation and launch the world’s first AI-native Customer Experience Management (CXM) platform. This significant milestone comes only six months after the company’s Series A and positions Outset to redefine how organizations understand and engage customers across the full journey.
• Outset raises $30M Series B, bringing total funding to $51M
• Funding led by Radical Ventures with participation from M12 and earlier investors
• Introduction of the world’s first AI-native Customer Experience Management platform
• Platform replaces static surveys with dynamic, real-time AI conversations
• 8x revenue growth in 2025 with adoption across major global brands
• Expansion to continuous, AI-powered customer insight across the entire journey
Outset announced a $30 million Series B round led by Radical Ventures with participation from M12, Microsoft’s Venture Fund, and existing investors Y Combinator, Adverb Ventures, and 8VC. The investment brings the company’s total funding to $51 million and supports its expansion into a new generation of Customer Experience Management powered entirely by AI.
This round enables Outset to deepen its research technology and extend its AI capabilities into a complete, AI-native CXM platform that operates across every customer touchpoint.
For years, customer experience programs have relied on platforms such as Qualtrics and Medallia to measure sentiment through NPS, CSAT, and other metrics. While effective at collecting structured scores, these tools often lack the ability to reveal the deeper motivations behind customer behavior.
Outset aims to address this gap by shifting from multiple-choice feedback to AI-driven, contextual customer conversations. These real-time interactions provide qualitative depth, uncovering root causes behind satisfaction and frustration that conventional dashboards cannot detect.
The Outset platform uses AI agents that replicate human-like conversation to deliver rich, adaptive, and immediate insights. This allows enterprises to obtain qualitative depth at scale, without relying on manual moderation or extended research timelines.
“Outset was built to bring the most powerful AI-moderated research technology to everyone and give more people and more companies the ability to truly understand their customers,” said Aaron Cannon, Co-founder & CEO of Outset. “Every organization should have a direct line to what people want at every step of the journey. Research shouldn’t be reserved for teams with endless time or resources, and it shouldn’t take months to uncover insights that matter right now.”
Designed for research teams requiring rigor and precision, Outset supports more than 40 languages. Organizations can conduct global research studies instantly and gather authentic, in-language responses from customers worldwide.
“Outset is not just automating research; they are fundamentally rewriting the operating system for customer understanding,” said Richa Mehta, Radical Ventures, Partner. “Aaron, Michael, and the team at Outset have built a sophisticated AI architecture that captures deep human insight and preferences at scale, bringing the technical rigor and commercial traction to define this category.”
Outset has experienced significant market traction, marked by 8x revenue growth in 2025. The platform is used by leading global brands including Microsoft, WeightWatchers, Away, Nestlé, HubSpot, and Uber. These organizations rely on Outset to inform product development, brand strategy, and customer-experience enhancements with real-time qualitative intelligence.
“At M12, we look for teams and technologies that fundamentally reshape how enterprises operate, and Outset is a great example of that,” said James Wu, Partner at M12, Microsoft’s Venture Fund. “The shift from static, opaque dashboards to continuous, contextualized feedback loops is one of the most significant transformations happening across all functions. We believe Outset is pioneering that future in research, and we’re proud to support their vision as they scale a category-defining platform.”
The newly secured funding will accelerate Outset’s roadmap, expand its global operations, and strengthen its always-on discovery products. With its AI-native CXM platform, Outset aims to make continuous qualitative understanding an operational standard embedded into every stage of the customer journey.
Outset is the leader in AI-moderated research, empowering research and product teams to understand people with depth, speed, and global scale. Its platform delivers AI-moderated interviews, instant synthesis, built-in security and fraud detection, and live translation across more than 40 languages. Powering research teams at companies including Microsoft, Nestlé, Away, Uber, HubSpot, and Glassdoor, Outset is redefining how organizations gather and apply insight to build better products and customer experiences.
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