OnviSource, a leading provider of AI-powered interaction analytics, automation, and customer experience management solutions, has announced a strategic partnership with Square Root Data Analytics, a South African consultancy specializing in precise analytics and business intelligence. This collaboration merges Square Root's industry expertise with OnviSource's advanced AI-driven multichannel and desktop analytics, enabling businesses to achieve a unified view of operations, customer interactions, and employee activities for real-time, actionable insights.
OnviSource partners with South African firm Square Root Data Analytics.
Combines AI multichannel analytics with precise business intelligence.
Targets BPOs, financial services, telecom, retail, healthcare, contact centers.
Uncovers patterns in voice, chat, email, screen, and desktop data.
Expands OnviSource's global reach in AI-driven decision-making.
Delivers tailored solutions for operational excellence and CX optimization.
The partnership integrates Square Root's deep analytical approach with OnviSource's capabilities in analyzing employee interactions, desktop behaviors, and multichannel customer touchpoints. This enables South African enterprises to translate raw data into enterprise-wide insights, driving measurable business outcomes. "As we continue demonstrating our commitment to South African businesses, we are excited to join forces with Square Root Data Analytics," said Francisca Crous-Alegria, Chief Operating Officer of OnviSource.
Square Root will incorporate OnviSource's technologies for voice, chat, email, screen, and desktop analytics into its offerings, allowing customers to identify hidden patterns, inefficiencies, and opportunities. "Partnering with OnviSource allows us to extend our analytics capabilities far beyond traditional data sets," said Lance Mitchell, CEO of Square Root Analytics. This synergy provides a holistic view of operational and customer ecosystems, supporting informed decision-making.
The joint solution focuses on industries including business process outsourcing (BPOs), financial services, telecommunications, retail, healthcare, and contact centers, where deep operational intelligence and enhanced customer experience are essential. By addressing these sectors, the partnership promotes performance optimization and positions OnviSource for further global expansion through collaborations with innovative analytics firms.
This strategic alliance equips South African businesses with powerful, AI-enhanced tools to elevate customer experience and operational efficiency, marking a milestone in OnviSource's international growth strategy.
OnviSource is a global innovator delivering AI-powered intelligent transformation for contact centers. We elevate agents to Super Agents and customer experience to Super CX. Our OmVista solutions unify, capture, analyze, engage, translate, augment, and automate data and processes, empowering agents to meet and exceed performance requirements and customer expectations while improving operational efficiency and delivering a holistic view of the business.
Our AI Academy organization provides Business Analytics Services (BAS), delivering AI, analytics, and automation technologies supported by expert consultation, hands-on implementation, and the proven expertise of our data science team. Through AI Academy, each solution is thoughtfully tailored to meet our customers' functional, operational, financial, and organizational needs, ensuring a personalized, value-driven approach to intelligent transformation. Visit www.onvisource.com to learn more.
Square Root Data Analytics is a South Africa-based analytics and business intelligence firm that empowers organizations with custom, data-driven strategies. By applying advanced data science, statistical modeling, and visualization techniques, Square Root helps clients make informed decisions and gain a competitive advantage. Learn more at https://sqranalytics.co.za.
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