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NiCE has completed its acquisition of Cognigy, a leader in conversational and agentic AI, to enhance its CXone Mpower platform. This strategic move, announced on September 8, 2025, accelerates NiCE’s AI roadmap and expands its global reach, delivering advanced customer experience (CX) solutions to over 25,000 customers.
NiCE closes $955M acquisition of Cognigy, announced September 8, 2025.
Integrates Cognigy’s conversational AI with NiCE’s CXone Mpower platform.
Enhances AI-driven customer experience across front and back offices.
Cognigy available as standalone or integrated with CXone Mpower.
NiCE stock price at $142.335, up 1.37% from previous close.
Combined expertise validated by Gartner, Forrester, and IDC.
NiCE finalized its $955 million acquisition of Cognigy on September 8, 2025, following regulatory approvals, marking a significant step in transforming customer experience through AI. The acquisition unites NiCE’s CXone Mpower platform with Cognigy’s enterprise-grade conversational and agentic AI, enabling organizations to deliver seamless, intelligent CX across contact centers and enterprise workflows. Scott Russell, CEO of NiCE, stated, “We are bringing together two AI market leaders to redefine the future of customer experience.”
The integration of Cognigy’s AI with NiCE’s purpose-built CX models, backed by decades of CX intelligence, empowers smarter agents, faster deployments, and more impactful outcomes. This synergy allows organizations to scale AI-driven solutions rapidly, enhancing customer touchpoints from front to back office. Philipp Heltewig, former Cognigy CEO and now NiCE’s General Manager and Chief AI Officer, noted, “This accelerates our vision for AI-first customer experience.” Cognigy’s technology will be available both standalone and within CXone Mpower, offering flexibility to NiCE’s 25,000+ global customers.
NiCE’s stock price closed at $142.335 on September 8, 2025, a 1.37% increase from the previous day’s close of $140.41, reflecting positive market sentiment following the acquisition. With a market cap of $8.67 billion, NiCE is financially robust, supporting its strategic investments in AI. The acquisition aligns with NiCE’s leadership in CX, as validated by Gartner, Forrester, and IDC, positioning it to drive AI adoption globally.
The acquisition taps into the growing demand for AI-driven CX, with Cognigy serving clients like Mercedes-Benz and Lufthansa Group. By combining NiCE’s cloud CX expertise with Cognigy’s conversational AI, the partnership creates a comprehensive platform for enterprises, enhancing automation and intelligence across workflows. This move is expected to yield significant value for NiCE’s customers and shareholders, as highlighted by CEO Scott Russell.
NiCE’s acquisition of Cognigy positions it as a leader in AI-first customer experience, combining cutting-edge technology with a global distribution network. This strategic integration enhances operational efficiency and customer engagement, setting a new standard for CX innovation worldwide.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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