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New Relic has launched monitoring for ChatGPT apps, providing complete visibility into custom applications embedded within ChatGPT to eliminate the traditional ‘black box’ of generative AI environments and optimize performance, reliability, and revenue opportunities.
Billions of monthly users engage with ChatGPT, creating a massive opportunity for businesses to embed custom apps that deliver goods, services, and interactions directly within conversational flows. However, standard browser monitoring tools often fail in these restricted i-frame environments due to content security policies, sandbox limitations, and lack of top-level window control.
New Relic’s monitoring solution overcomes these barriers, providing full-stack clarity for ChatGPT-hosted applications. It detects issues such as AI-generated “hallucinated” UI elements that appear functional but break interactions, dynamic content that disrupts layouts, or “ghost citations” referencing nonexistent backend data—problems that remain invisible without specialized observability.
New Relic’s browser agent collects granular, real-time data within the ChatGPT i-frame, including latency, connectivity, script errors, console logs, and detailed user interactions. Developers can define custom events—for example, tracking successful LLM-driven chart rendering—and correlate them with metrics like user bounce rates to create targeted dashboards.
The solution delivers:
“Bringing business services into the natural flow of a ChatGPT conversation is a powerful, intuitive, and revenue-generating strategy,” said New Relic Chief Product Officer Brian Emerson. “But once your carefully crafted application instantiates inside ChatGPT, it traditionally enters a black box where standard browser monitoring tools can fail. At New Relic, we’ve worked quickly to stay steps ahead of customers who want to maximize this opportunity, ensuring that businesses monetizing gen AI aren't flying blind when it comes to user experience and system health.”
By eliminating guesswork in third-party-hosted environments, New Relic empowers engineering teams to proactively resolve costly issues, optimize conversion paths, and confidently expand revenue streams through generative AI integrations. The solution maintains enterprise-grade security and privacy standards while providing actionable insights to enhance user experience and drive business outcomes.
ChatGPT app monitoring is now generally available within the New Relic Intelligent Observability Platform. Existing users can install the latest browser agent and configure value-based actions to monitor critical journeys. New customers can sign up for a free account.
About New Relic
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, Domino’s, GoTo Group, Ryanair, Swiggy, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
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