ManageEngine, a division of Zoho Corporation, has introduced advanced digital employee experience (DEX) capabilities to its Endpoint Central platform, marking a significant step toward autonomous endpoint management. These enhancements empower IT teams to proactively address performance issues, reduce support tickets, and deliver seamless employee experiences, all within a unified management and security framework.
The new DEX capabilities respond to the growing reliance on device and application performance for employee productivity, as highlighted by the 2024 Gartner® Digital Worker Survey, where nearly 90% of respondents noted digital technology’s role in efficient task completion. Issues like slow boot times or application crashes often go unnoticed until they disrupt operations, increasing costs and complexity. “Hybrid work has made the digital experience a defining factor in employee productivity and retention,” said Chirag Mehta, vice president and principal analyst at Constellation Research.
Endpoint Central’s DEX features transform raw telemetry data into actionable insights, consolidating monitoring, diagnostics, and remediation into one platform. This eliminates the need for multiple tools, streamlining operations. Key features include:
Available as a standalone SaaS product, DEX Manager Plus, or as an add-on to Endpoint Central, the solution supports organizations of all sizes. A free trial is accessible at www.mnge.it/DeX. “Our North Star is autonomous endpoint management delivered through a unified platform that proactively ensures all endpoints adhere to policies, maintain optimal performance, and remain secure,” said Mathivanan Venkatachalam, vice president of ManageEngine.
ManageEngine plans to enhance predictive analytics, expand self-healing automation, and integrate contextual AI to further streamline workflows. The platform’s single-agent approach, supporting over 25,000 enterprises globally, ensures scalability and interoperability with existing IT infrastructures. These advancements aim to minimize IT intervention, aligning with the vision of fully autonomous endpoint management.
ManageEngine’s DEX capabilities position Endpoint Central as a comprehensive solution for modern workplace challenges. By empowering IT teams with proactive tools and unified management, it drives efficiency, reduces costs, and enhances employee experiences, setting a new standard for endpoint management.
ManageEngine DEX Manager Plus is a cloud-based digital employee experience (DEX) solution that helps IT teams monitor for, diagnose, and remediate endpoint performance issues proactively. It delivers real-time telemetry, experience insights, and automated remediation to reduce tickets, improve productivity, and enhance employee satisfaction across hybrid workplaces.
Endpoint Central is a UEM and EPP solution that manages and secures today's digital workplace across diverse device types and OSs. Acclaimed by industry analysts like Gartner®, Forrester, and IDC, it employs a single, lightweight agent to offer end-to-end device life cycle management, consolidated with security capabilities like attack surface management, threat detection and response, and compliance. Robust remote troubleshooting, self-service capabilities, and proactive analytics help reduce downtime and improve the overall end-user experience. Available both on-premises and as a SaaS solution, Endpoint Central is used by more than 25,000 enterprises globally, fitting perfectly into their existing IT infrastructures and enabling interoperability.
ManageEngine is a division of Zoho Corporation and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere—better, safer, and faster.
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