Liveops has unveiled LiveNexus, an AI and human orchestration platform that combines strategy, testing, and scaled execution to help enterprises modernize customer experience operations safely, with accountability, and using nearly 30 years of real CX data.
Quick Intel
Liveops, a leader in flexible customer experience solutions, announced the launch of LiveNexus, a new AI and human orchestration platform and innovation engine. LiveNexus helps enterprises modernize customer care operations confidently by blending strategy, controlled testing, and scaled execution within one accountable operating model. The platform will make its debut at Customer Contact Week (CCW) Orlando, a major contact center event scheduled for early 2026.
LiveNexus unites advanced AI technologies, Liveops’ distributed network of more than twenty thousand experienced agents, and nearly 30 years of customer experience interaction data into a unified orchestration layer. This setup enables real-world testing, intelligent routing, and rapid scaling of proven solutions. It addresses the challenge faced by CX leaders who must demonstrate AI progress while safeguarding service quality, regulatory compliance, and brand reputation.
“Enterprises are being told they have to move fast on AI, but few are being shown how to do it safely inside the contact center,” said Molly Moore, COO at Liveops. “LiveNexus gives enterprise leaders a reliable way to test, validate and adopt AI quickly, using real customer interactions and operational discipline to protect their brand and customers.”
LiveNexus supports exploration of high-value use cases, including AI-assisted agent support, enhanced self-service options, and automation that strengthens quality monitoring and agent training. Each initiative follows a repeatable, low-risk pattern: clearly define the business problem, conduct limited tests using actual customer interactions, evaluate outcomes for both customers and agents, and decide on full-scale deployment through the LiveNexus orchestration framework.
Powered by Liveops’ nationwide talent network, solutions draw from genuine customer conversations rather than purely theoretical models. This human-AI balance helps enterprises sidestep frequent issues such as poor bot experiences, inconsistent responses, or solutions that perform well in demos but falter in live environments.
“LiveNexus is where we turn AI from a buzzword into a competitive advantage by optimizing customer journeys, automating repetitive work, reducing friction and enabling digital-first service models,” said Lilliana Lopez-Sandoval, head of technology and innovation at Liveops. “We combine AI with deep CX expertise in a unified intelligence layer, leading initiatives from concept through scaled deployment.”
Liveops will demonstrate LiveNexus at CCW Orlando, offering CX leaders the chance to view real use cases, complete a brief AI maturity assessment, and consult with experts on their AI and CX strategies. Attendees can also schedule dedicated strategy sessions and gain early access to forthcoming LiveNexus initiatives.
About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting.
About LiveNexus
LiveNexus is the AI and human orchestration engine from Liveops that helps enterprises modernize customer experience with confidence. Powered by real-world CX data and a nationwide talent network, LiveNexus enables brands to test, learn, and scale AI-driven solutions with operational rigor, accountability, and speed.
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