Krisp, a leader in real-time voice AI, announced the launch of AI Voice Translation v2.0 on August 20, 2025, introducing advanced features to transform multilingual communication in call centers. The new Synchronous mode, Auto-scoring, Custom Prompts, and Language Auto-detection enable seamless, natural conversations, enhancing customer experience and operational efficiency.
AI Voice Translation v2.0 debuts Synchronous mode for real-time bilingual calls.
Supports over 80 languages with enterprise-grade scalability and security.
Features Auto-scoring, Custom Prompts, Language Auto-detection, and Customer Vocabulary.
Improves translation accuracy by 5–10 BLEU points, preserving emotional nuance.
Eliminates delays and staffing constraints of traditional human interpretation.
Integrates with all CX and voice platforms, enhancing CSAT and reducing AHT.
Krisp’s AI Voice Translation v2.0 empowers call center agents and customers to converse in their native languages with minimal delay, eliminating the need for third-party language service providers. “AI Voice Translation introduces a new standard for multilingual communication for organizations of any size,” said Davit Baghdasaryan, CEO and co-founder of Krisp. The Synchronous mode ensures fluid, natural exchanges, while advanced deep-learning technology delivers precise bidirectional speech-to-speech translation, handling numbers, IDs, and PII with high accuracy.
The solution includes:
Synchronous Mode: Enables real-time, bidirectional translation for seamless conversations.
Auto-scoring: Automatically evaluates 100% of calls, ensuring consistent quality and compliance.
Custom Prompts: Offers pre-recorded, branded opening messages tailored to company tone.
Language Auto-detection: Identifies customer language in seconds, streamlining call initiation.
Customer Vocabulary: Supports industry-specific terms for precise translations.
These features drive measurable results, with Synchronous mode boosting translation accuracy by 5–10 BLEU points, making interactions feel like natural exchanges. “Automated, AI-driven voice interaction continues to be one of the most preferred channels for customers who want to self-serve,” said Nicole Kyle, Co-Founder and lead Analyst at CMP Research.
AI Voice Translation v2.0 supports over 80 languages and integrates seamlessly with all CX and voice platforms, offering enterprise-grade scalability and security. It reduces Average Handle Time (AHT) and enhances Customer Satisfaction (CSAT) by enabling faster resolutions and personalized experiences. The solution excels in high-stakes scenarios like medical advice, legal queries, and technical support, eliminating delays and staffing constraints associated with human interpreters.
Krisp’s launch builds on its earlier AI Live Interpreter, introduced in February 2025, which supported 25+ languages. The v2.0 release enhances this with Synchronous mode and advanced features, aligning with the growing demand for real-time translation in contact centers, as seen in partnerships like Krisp’s collaboration with Five9. This positions Krisp as a leader in AI-driven customer experience solutions, competing with platforms like those from MiniMax and ByteDance.
Founded in 2017, Krisp pioneered the world’s first real-time Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancellation, accent conversion, live speech-to-speech translation, and agent assist. Krisp applications are privacy-first, using industry-standard security practices across all audio hardware configurations and applications that support digital voice communication. Today, Krisp is deployed on over 200 million devices, has transcribed over 80 million calls, and processes over 80 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.
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