Front, a leader in AI-powered customer operations, has surpassed $100 million in annual recurring revenue (ARR), a milestone achieved by less than 1% of SaaS businesses. This accomplishment highlights Front’s commitment to blending human connection with advanced AI to enhance customer experience for over 9,000 companies worldwide.
Front surpasses $100M ARR, a rare SaaS milestone.
Serves over 9,000 companies with AI-driven customer operations.
Q2 marked record-high >$50K ACV transactions.
Signed largest new business deal with a financial services firm.
New AI automation and workflow features fuel growth.
Next-gen platform to combine AI and human collaboration.
Front’s $100M ARR milestone underscores its rapid growth and customer trust. Founded on the principle that strong customer relationships drive business success, Front enables companies to streamline communication and deliver fast, personalized service across channels. “This milestone is a reflection of the trust our customers have placed in us and the quality of work our team brings to that responsibility every day,” said Dan O’Connell, CEO of Front.
The company’s strongest quarter to date saw Front close a record number of high-value contracts, including its largest new business deal with a nationwide financial services company. With over 9,000 customers, Front’s platform is tailored for organizations needing efficient, high-quality support. Recent innovations in AI-powered automation, quality assurance, performance insights, chat, voice, and self-serve capabilities have driven this momentum.
Front’s human-centric approach combines AI automation with collaboration tools to handle complex customer interactions. Its platform ensures seamless escalations and internal coordination, addressing the limitations of fully autonomous AI. “We’re just getting started,” said O’Connell. “The next chapter of Front is about reimagining how AI and humans work together.” The upcoming next-generation platform will further integrate advanced AI agents with workflows tailored to team needs.
Front’s AI excels in dynamic environments, functioning effectively even with incomplete knowledge bases. It automatically categorizes requests, allowing teams to define which tasks AI handles and which require human intervention. This flexibility ensures safe, scalable automation, delivering faster and more accurate resolutions while maintaining a personal touch.
Front’s $100M ARR milestone positions it as a leader in customer operations, with plans to redefine the industry through its next-generation platform. By prioritizing human-AI collaboration, Front continues to empower businesses to deliver exceptional customer experiences, driving growth and operational excellence.
Front is the AI-powered customer operations platform helping businesses transform how they serve customers. By keeping humans in control of AI, Front makes sure every interaction, whether handled by automation, a human, or both, meets the highest standards of speed and quality. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front to deliver exceptional service, streamline teamwork, and gain insights that fuel growth.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.