.jpg)
Five9 has announced an expanded partnership with Google Cloud and the launch of a joint Enterprise Customer Experience (CX) AI solution. The integrated offering combines the Five9 Intelligent CX Platform with Google Cloud's Gemini Enterprise for Customer Experience (GECX), Gemini models, and Vertex AI. The solution is designed to help large enterprises deliver intelligent, personalized, and seamless customer interactions across all channels by unifying contact center workflows, analytics, and AI assistance.
Five9 and Google Cloud launch a joint Enterprise CX AI solution.
The solution integrates Five9's Intelligent CX Platform with Google's Gemini Enterprise for CX and Vertex AI.
It aims to deliver seamless, personalized customer experiences across all channels.
Enterprises can purchase Five9 directly through the Google Cloud Marketplace.
The partnership targets key industries like retail, financial services, and healthcare.
Five9 is also migrating internal enterprise workloads to Google Cloud's AI infrastructure.
The joint solution represents a deep integration of two platforms: Five9's contact center and customer engagement platform with Google Cloud's advanced AI and data services. The combination is intended to provide enterprises with an end-to-end system that connects data, AI, and human agents. “By combining Five9’s market-leading, AI-driven platform with Google Cloud’s leadership in AI and data innovation, we’re making it easier than ever for businesses to deliver smarter, more personalized customer experiences,” said Mike Burkland, Chairman and CEO of Five9.
The integrated platform is designed to streamline workflows for contact center staff while enhancing the customer journey. Agents and supervisors gain a unified interface that combines communication channels, analytics, and AI-driven assistance. For customers, the solution promises faster, more proactive, and context-aware interactions. This approach aims to give enterprises the agility to innovate quickly and scale their customer operations confidently.
The expanded partnership includes a strengthened joint go-to-market strategy focused on transforming customer experience in verticals like retail, financial services, and healthcare. A key component is the availability of Five9 on the Google Cloud Marketplace, allowing customers to procure the solution with consolidated billing and utilize existing Google Cloud spend commitments. This simplifies adoption and lowers procurement barriers for enterprises.
Beyond the customer-facing solution, Five9 is deepening its technical commitment to Google Cloud by migrating key internal enterprise workloads—including sales, legal, and customer success operations—onto Google Cloud infrastructure. The company is also utilizing Gemini Enterprise internally to drive operational efficiency, demonstrating a comprehensive alliance that spans both product integration and internal operations.
Through this partnership, Five9 and Google Cloud are positioning a unified, AI-led platform as the future of enterprise contact centers. By bridging specialized CX workflows with foundational AI models and infrastructure, the solution aims to empower large organizations to transform customer engagement into a more intelligent, data-driven, and outcome-oriented function.
About Five9
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here, and it's at the heart of every winning experience.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.