Global enterprises are increasingly turning to AI-driven analytics to strengthen their supply chains, enhance resilience, and mitigate disruptions. According to the newly published 2025 ISG Provider Lens® report on Specialty Analytics Services for Supply Chains, organizations are adopting advanced AI-powered solutions that improve visibility and enable proactive, data-driven decision-making in complex supply chain ecosystems.
ISG report highlights AI’s role in modernizing global supply chains.
Enterprises adopt AI for demand forecasting, risk mitigation, and inventory optimization.
Digital twins and autonomous command centers drive real-time supply chain resilience.
Event-driven modeling and modular architectures emerge as key trends.
Fractal Analytics, Tiger Analytics, and others named Leaders in ISG’s 2025 quadrant.
Sustainability and ESG-driven supply chain intelligence gaining momentum.
The ISG research emphasizes that enterprises are responding to rising supply chain complexity with AI-first strategies. Evolving market dynamics such as distributed manufacturing, hyperlocal demand, and multitier supplier networks are creating challenges that demand advanced analytics capabilities. To counter these issues, companies are leveraging AI to create resilient, adaptive supply chains. Bob Krohn, partner, manufacturing at ISG, noted, “There is a growing need in enterprises for both core supply chain platforms and targeted solutions. Specialized providers are meeting this demand by taking an AI-first approach and combining broad analytics capabilities with domain expertise.”
Enterprises are rapidly deploying AI-driven systems for demand forecasting, inventory optimization, and operational risk mitigation. Advanced forecasting techniques and demand sensing tools are widely implemented to provide adaptive and accurate projections. However, ISG notes that many enterprises still face integration challenges in embedding AI across workflows, which has led to growing adoption of unified supply chain orchestration platforms powered by AI.
The report highlights that companies increasingly rely on digital twins of supply chains to simulate and visualize operations while using autonomous command centers for real-time orchestration. These tools help organizations transition from reactive measures to proactive disruption management, especially in manufacturing, retail, and logistics sectors.
Supply chain sustainability and risk intelligence are emerging as critical trends. Enterprises with global supply networks are quantifying risks linked to suppliers and leveraging AI insights to ensure compliance with ESG goals. This convergence of sustainability and analytics is expected to become a defining factor in enterprise supply chain strategies over the next few years. Manav Deep Sachdeva, senior manager and principal analyst at ISG, stated, “Data and AI are essential for transforming supply chains. ISG believes investments in predictive and prescriptive AI will deliver significant value to enterprises seeking to optimize operations and minimize risks in their supply chains.”
According to the report, Fractal Analytics, HARMAN Digital Transformation Solutions, LatentView Analytics, Lingaro, MathCo, Sigmoid, Tiger Analytics, and Tredence have been recognized as Leaders in the global Specialty Analytics Services — Supply Chain quadrant. Additionally, Innover Digital has been named a Rising Star for its promising portfolio and future potential. Customized versions of the report are available from Innover Digital, Lingaro, and Tiger Analytics.
The demand for AI-driven supply chain analytics is rapidly rising across industries. As enterprises seek resilient, efficient, and sustainable supply chains, predictive analytics, digital twins, and AI orchestration platforms are becoming essential to address global challenges and future-proof operations.
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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