ECI Software Solutions (ECI), a global provider of cloud-based business management software, has released MobileTech AI Assist, a new AI-powered service call resolution solution for the office technology industry. Embedded directly within the MobileTech mobile app, the tool is designed to help service organizations resolve equipment issues faster, more accurately, and at a lower cost. It addresses key industry challenges, including low first-time fix rates, rising labor costs, and the skills gap in the aging workforce.
ECI has launched MobileTech AI Assist, an AI-powered service tool for office technology technicians.
The tool is built to boost first-time fix rates, cut labor costs, and close the industry skills gap.
It's embedded in the MobileTech app and automatically analyzes service ticket data.
AI Assist provides step-by-step workflows to speed up resolution without relying on manual knowledge bases.
The solution helps technicians complete more calls on their first visit, addressing an industry average first-time fix rate of 67–73%.
MobileTech AI Assist is now available for all MobileTech hosted users through an early access program.
MobileTech AI Assist represents a significant shift from traditional service methods in the office technology industry. While technicians have long relied on manual troubleshooting and documentation, this new AI solution provides a more efficient and reliable experience. It automatically analyzes service ticket data to recommend the most effective troubleshooting steps and guide technicians through repairs in real time. This capability is critical for improving first-time fix rates and combating the knowledge drain from an aging workforce. As Laryssa Alexander, President of the Field Service Division at ECI Software Solutions, said, "Field service technicians in office technology have long relied on manual troubleshooting, searching documentation, and knowledge sharing to resolve equipment issues. With AI Assist for MobileTech, we’re giving technicians a practical AI solution, transforming a traditionally manual process into a smarter, faster, and more reliable experience. This launch represents a major step forward in our mission to harness modern technology to solve everyday challenges for dealers.”
The early access program for MobileTech's AI Assist gives service organizations a unique opportunity to evaluate the tool and provide direct input for future developments. By participating, they can gain hands-on experience with next-generation AI tools, preparing their teams for long-term industry shifts and gaining an early advantage in a competitive market.
ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, building supply, office technology, field service, and wholesale/retail distribution industries, ECI’s industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 90 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.