CSI, a leading provider of financial software, and HuLoop Automation, an AI-powered work intelligence innovator, have partnered to bring advanced automation to community banks using CSI’s NuPoint® Core Banking System. Announced on September 9, 2025, this collaboration integrates HuLoop’s AI-based Work Intelligence Platform to enhance operational efficiency, reduce repetitive tasks, and improve customer service for community and regional banks.
CSI and HuLoop partner to enhance NuPoint® Core Banking System with AI.
HuLoop’s platform automates onboarding, compliance, and lending workflows.
Reduces repetitive tasks, freeing staff for high-value customer interactions.
No-code platform ensures fast, secure, and regulator-friendly deployment.
Addresses customer onboarding delays and compliance burdens.
Legends Bank reports improved efficiency and customer service with HuLoop.
The partnership integrates HuLoop’s AI-based Work Intelligence Platform with CSI’s NuPoint® Core Banking System, enabling community banks to automate critical processes. HuLoop’s no-code platform unifies Productivity Discovery, Workflow Orchestration, Process Automation, Document Processing, and Automated Testing. “By integrating HuLoop into CSI’s NuPoint ecosystem, we’re making it easier for institutions to deploy the power of AI automation quickly, securely and in a regulator-friendly way,” said Todd P. Michaud, President & CEO of HuLoop Automation. This collaboration targets key banking challenges, including onboarding delays and compliance burdens.
Community banks face pressures to grow without proportional headcount increases, compounded by repetitive tasks that consume staff time. HuLoop’s Intelligent Agents automate high-volume workflows like account onboarding, lending, and collections, reducing errors and approval bottlenecks. “At Legends Bank, we see tremendous value in combining CSI’s NuPoint with HuLoop’s Work Intelligence platform,” said Jeremy Hoard, EVP & Chief Banking Officer of Legends Bank. “It’s helping us automate back-office tasks and improve operational efficiency, which allows our team to focus more on delivering exceptional service to our customers.”
The partnership tackles critical pain points for community banks, such as duplicate data entry, regulatory reporting burdens, and document overload in lending processes. HuLoop’s Human-in-the-Loop approach ensures automation complements human oversight, maintaining compliance while boosting productivity. Approximately 30% of bank staff time is spent on low-value tasks, which HuLoop’s platform automates, enabling employees to prioritize customer engagement and strategic activities.
By extending NuPoint’s capabilities with HuLoop’s AI automation, CSI reinforces its commitment to helping banks maximize their core banking investments. “At CSI, we’re committed to helping our customers maximize the value of their core banking investments,” said Jason Young, vice president of product management at CSI. This partnership empowers institutions to deliver exceptional service in a digital-first world, enhancing efficiency and competitiveness.
HuLoop Automation is a comprehensive AI-based future of work platform for financial institutions, retailers, and other industries, providing organizations of all sizes with industry-specific tools that streamline work, automate manual processes, and increase efficiency. Driven by its "human-in-the-loop" philosophy, HuLoop Automation is dedicated to improving the workers' experience by giving them more time to be more productive.
As a forward-thinking software provider, CSI helps community and regional banks, as well as organizations worldwide, solve their customers’ needs through open and agile technologies. In addition to its 60-year reputation for personalized service, CSI is shaping the future of banking by swiftly deploying advanced solutions that help its customers rival their competition.
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