CloudRadial, a leader in service delivery solutions for Managed Service Providers (MSPs), has launched a groundbreaking AI-powered platform that integrates ServiceAI, ChatAI, and a Unified Client Portal. This comprehensive solution addresses key MSP challenges, including effective AI implementation, cost reduction, and scaling technical expertise for faster, zero-touch ticket resolution.
CloudRadial launches AI-powered platform for MSPs on October 1, 2025.
Integrates ServiceAI, ChatAI, and Unified Client Portal for efficiency.
ServiceAI uses MSP-specific data for tailored, contextual solutions.
ChatAI enables zero-touch ticket resolution and expertise amplification.
Unified Client Portal offers customizable, API-driven client experiences.
Reduces labor costs while enhancing service quality and scalability.
CloudRadial’s platform combines three core components—ServiceAI, ChatAI, and the Unified Client Portal—to tackle inefficiencies in MSP operations. It empowers MSPs to implement AI without compromising client experience, reduce labor costs while maintaining service quality, and scale expertise for rapid issue resolution. “Every MSP knows that AI can make their business better, but until now, they haven’t really known where to start and what their roadmap should look like,” said Jeff Farris, President and CEO of CloudRadial. “CloudRadial gives MSPs the confidence to implement AI in a way that will actually impact their service desk and revenues.”
ServiceAI is the backbone of the platform, delivering AI trained on each MSP’s unique business data, including support tickets and knowledge base articles. This ensures precise, contextual responses rather than generic outputs. Key features include:
Data Training and Learning: Analyzes tickets and articles for real-time insights, client sentiment, and problem-solving patterns.
AI-Assisted Knowledge Base Creation: Converts ticket resolutions and conversations into professional documentation.
Proactive Risk Management: Identifies technical issues, at-risk clients, and technician gaps with daily intelligence summaries.
Chat Sandbox: Provides a secure environment for testing and refining AI responses before deployment.
“CloudRadial ServiceAI isn’t generic AI – this is the transformative AI that MSPs have been waiting for,” said Farris.
Powered by ServiceAI, ChatAI transforms client support by enabling zero-touch ticket resolution and amplifying expertise across teams. It automates common issue resolution, reducing technician workload while ensuring consistent application of best practices. New technicians can deliver senior-level responses, enhancing service quality and scalability. “Our platform represents a paradigm shift where AI becomes a trusted team member that helps you understand common problems and solve them with clients,” Farris added.
The Unified Client Portal integrates ServiceAI and ChatAI into a customizable, API-driven interface that enhances client transparency. Its open API architecture supports unlimited customization and integration with existing tools, ensuring flexibility for MSPs. Clients gain access to AI-powered instant answers, ticketing, real-time reporting, training resources, and equipment purchasing in a single, seamless platform.
CloudRadial’s platform will be available to existing customers and new MSP partners starting October 1, 2025. Designed for rapid deployment, it includes comprehensive onboarding and training to ensure seamless adoption.
CloudRadial’s solution positions MSPs to leverage AI for enhanced productivity, reduced costs, and improved client outcomes, redefining service delivery in the managed services industry.
CloudRadial is the leading AI-powered service delivery and client success platform specifically designed for MSPs. The company’s unified platform brings together artificial intelligence, self-service capabilities, automations, open APIs, and a unified client portal to help MSPs transform their service delivery and enhance client experiences. Trusted by over 1,000 MSPs worldwide, CloudRadial enables service providers to reduce cost, improve margins, and amplify productivity while delivering exceptional client outcomes.
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