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Broadvoice | GoContact, a global leader in AI-powered customer experience technology, has appointed Kim Apo as Vice President of Channel Sales to strengthen its North American channel strategy. With nearly two decades of experience in revenue growth and partner relationship management, Apo’s appointment signals Broadvoice’s commitment to expanding its channel presence and delivering innovative customer experience solutions.
Broadvoice names Kim Apo as Vice President of Channel Sales.
Apo to lead North American channel strategy for growth.
Focus on AI-powered CCaaS, UCaaS, and CX solutions.
Brings 20 years of experience in revenue and partner management.
Emphasizes servant leadership and long-term partnerships.
Supports Broadvoice’s expansion of customer experience portfolio.
Kim Apo joins Broadvoice with a robust background in driving revenue and fostering partner relationships across industries. In her role as Vice President of Channel Sales, she will focus on aligning partners with Broadvoice’s omnichannel CCaaS, UCaaS, AI, and CX solutions. Her consultative approach aims to deliver measurable outcomes for partners and customers, reinforcing Broadvoice’s position in the customer experience market.
Apo’s leadership philosophy, rooted in servant leadership, emphasizes collaboration and empowerment. “Partnership is never transactional,” Apo said. “It’s about building something meaningful that stands the test of time.” Her experience, from inside sales to business ownership, equips her to understand and enhance the partner and customer journey, fostering shared success in the channel ecosystem.
Broadvoice is expanding its customer experience portfolio, with a focus on AI-powered solutions that simplify workflows and deliver value faster than legacy platforms. “Broadvoice’s dedication to their people, their technology and their innovation really stood out to me,” Apo said. Her strategic vision will accelerate channel growth, leveraging Broadvoice’s deep analytics and specialized workflows to meet the needs of mid-market companies worldwide.
Apo’s appointment aligns with Broadvoice’s partner-first investment strategy. “We are excited to welcome Kim to the Broadvoice leadership team,” said Molly Lozano, Channel Chief at Broadvoice. “Her passion for partnership, strategic vision, and deep industry expertise in the UCaaS and CCaaS space will be key to accelerating our channel growth and partner success.” Apo’s leadership is expected to drive momentum and enhance Broadvoice’s reputation for delivering exceptional customer experiences.
Broadvoice’s appointment of Kim Apo as Vice President of Channel Sales marks a pivotal step in its growth strategy. By leveraging her expertise and commitment to meaningful partnerships, Broadvoice is poised to strengthen its channel presence and deliver innovative, AI-driven customer experience solutions to mid-market companies globally.
Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms.
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