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In a strategic move to reshape its internal operations and accelerate customer innovation, Avaya has announced a significant partnership with Google Cloud. The enterprise communications leader is implementing Gemini Enterprise as its core AI platform and standardizing on Google Workspace for company-wide collaboration and productivity. This integration aims to create a more intelligent, unified, and agile work environment for Avaya's global workforce.
Avaya is standardizing its global operations on Google's Gemini Enterprise AI and Google Workspace suite.
The move centralizes the company's AI strategy on a single, intelligent agentic platform from Google Cloud.
The integration aims to connect disparate knowledge sources and enhance entire workflows with AI.
Employees will use AI-native tools including Gmail, Docs, Drive, and Meet within a unified cloud environment.
This decision simplifies Avaya's technology stack to boost organizational agility and internal innovation.
The enhanced AI and collaboration capabilities are designed to accelerate the delivery of higher-value customer solutions.
Avaya's adoption of Gemini Enterprise represents a foundational shift in its approach to artificial intelligence. The platform will serve as a single, intelligent interface capable of connecting and synthesizing information from across the company's disparate knowledge sources. By embedding AI directly into core workflows, Avaya intends to make operations smarter and more efficient, moving beyond point solutions to a cohesive AI strategy.
The simultaneous rollout of Google Workspace provides the essential productivity layer that integrates with this AI core. Avaya's global employees will now operate on a unified suite of cloud-native tools—including Gmail, Google Docs, Google Drive, and Google Meet—that have AI capabilities built directly into their functionality. This creates a seamless environment where collaboration and intelligent assistance are interlinked.
This technological consolidation is a direct response to the need for greater organizational speed and responsiveness. By simplifying its technology stack and embedding AI deeply into daily tools, Avaya aims to unlock new levels of agility across its teams. The company states that this internal transformation is ultimately geared toward accelerating its pace of innovation for customers.
The decision underscores a deepened strategic relationship with Google Cloud. Pete Lavache, CMO at Avaya, stated: “Gemini Enterprise and Google Workspace will empower our employees through AI-driven insights and collaboration and next-gen workplace productivity ─ redefining our work environment. By reimagining workflows and unlocking greater agility across our teams, we can accelerate innovation and deliver high-value outcomes for our customers.”
Avaya's partnership with Google Cloud marks a deliberate step in modernizing its own workplace to fuel external customer success. By equipping its teams with integrated, AI-powered tools, the company is positioning itself to develop and deliver more responsive and innovative communications solutions. This internal digital transformation is designed to create a direct line between enhanced employee productivity and tangible value for the enterprise market.
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