Alorica has been recognized as an Innovative Organization in the 2026 BIG Innovation Awards for its scalable application of AI across customer experience operations through Alorica IQ and the evoAI conversational AI platform, delivering measurable improvements in efficiency, agent performance, and customer satisfaction.
Alorica Inc., a global leader in digitally-powered customer experiences (CX), has been honored as an Innovative Organization winner in the 2026 BIG Innovation Awards. This global program celebrates companies that demonstrate applied innovation with tangible, measurable impact in real-world settings.
The award highlights Alorica’s platform-driven approach to scaling artificial intelligence across enterprise CX operations. At its core are Alorica IQ—the company’s digital innovation practice—and evoAI, its award-winning conversational AI platform. Together, they enable intelligent automation while prioritizing human expertise, building trust, efficiency, and sustainable growth for brands worldwide.
“This recognition validates our belief that innovation truly matters when it delivers real business outcomes,” said Max Schwendner, Co-CEO of Alorica. “Through Alorica IQ and evoAI, we help brands convert AI investment into significant operational value—where human expertise and intelligent automation work together to build trust, efficiency, and long-term growth.”
Alorica IQ functions as the organization’s innovation engine, integrating platform engineering, frontline agent insights, and enterprise-scale deployment to transform applied AI into repeatable results. Central to this model is evoAI, a robust conversational AI platform that integrates seamlessly with existing technology ecosystems.
Supporting more than 100 languages and dialects, evoAI delivers emotionally intelligent, context-aware interactions across voice and digital channels. Developed in close collaboration with frontline CX agents, the platform enhances workflows, improves adoption rates, boosts agent confidence, and elevates performance.
Deployments of evoAI have consistently shown strong results: automating up to 50% of customer interactions, reducing average handle time by 40%, and driving improvements in customer satisfaction (CSAT), engagement, and conversion rates across key industries including telecom, retail, healthcare, and financial services.
“Innovation has always been part of Alorica’s DNA, but we specifically focus our efforts on technology that drives scalable growth for both Alorica and our clients,” said Mike Clifton, Co-CEO of Alorica. “Our teams continue to push CX forward with solutions that are trusted, secure, and enterprise-ready to help brands modernize their operations and create more meaningful, efficient interactions with their customers.”
This latest accolade strengthens Alorica’s growing list of industry recognitions. evoAI, now a seven-time award winner, has previously earned the Bronze Stevie for Technology Excellence, Gold Globee Disruptor Award, AI Breakthrough Award for Conversational AI Innovation, CUSTOMER Product of the Year by TMC, We Love Tech Award for Customer Experience, and AI Excellence Award for Outstanding Organization from BIG.
About Alorica
Alorica is a global customer experience leader in designing and delivering tech-enabled, personalized CX solutions at scale. As a full-service strategic partner and top CX company, we combine advanced technology and our managed service expertise with a digital-first, people-focused approach. Our 100,000+ experts across 17 countries—including agents, technologists and solutionists—empower the most respected brands around the world with tailored interactive experiences.
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