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8x8 expands the global availability of 8x8 Secure Pay, a unified payments solution integrated with its CX platform, enabling automated, compliant, and customer-friendly payment collection across digital channels.
For many organizations, payment collection remains a major pain point in customer service, often involving time-consuming manual follow-ups, long queues, and inconsistent processes that delay revenue recovery and frustrate customers. 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has expanded the worldwide availability of 8x8 Secure Pay to address these issues head-on.
As part of the 8x8 Platform for CX, Secure Pay provides a unified payments solution that automates and secures payment collection across digital channels while ensuring full regulatory compliance, including PCI DSS standards. By integrating with 8x8 Proactive Outreach and 8x8 Intelligent Customer Assistant, organizations can deploy automated outreach, conversational AI, and seamless one-click payment flows, minimizing the need for agent intervention and enhancing overall efficiency.
8x8 Secure Pay allows customers to pay on their preferred terms and channels, significantly boosting completion rates. Key capabilities include:
Reaching customers where they are — via SMS, email, chatbot, or IVR — to reduce late or missed payments.
Offering fast, secure one-click payment options through secure links, digital wallets, card payments, or IVR-based flows without requiring an agent for every step.
Seamlessly transferring to a live agent when necessary, while preserving full conversation context to eliminate repetition and frustration.
This channel-agnostic approach eliminates long call queues and enables payments within the customer’s existing interaction flow, delivering a more convenient and frictionless experience.
The automation engine in 8x8 Proactive Outreach modernizes payment collection by sending secure, multi-channel reminders and enabling instant payment flows. Benefits include:
Faster transaction processing with secure, automated payment options.
Reduced agent workload, allowing teams to focus on complex or high-value interactions.
Enhanced security through PCI DSS-compliant processes that remove sensitive payment data from agent handling.
“Organizations shouldn't have to choose between efficiency and customer experience,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “By combining proactive outreach, conversational AI, and secure, automated payments, businesses can reduce agent workload, speed up collections, and make payment interactions easier for customers.”
8x8 Secure Pay is now available worldwide, supporting a wide range of industries including retail, utilities, transportation, manufacturing, and financial services. Organizations adopting the solution can expect:
Lower operational costs by automating repetitive payment-chasing tasks.
Faster time-to-value through packaged deployment and intuitive workflows.
Higher payment completion rates enabled by flexible digital payment options.
Enterprise-grade security for every transaction.
8x8 Secure Pay is immediately available through the 8x8 Platform for CX.
About 8x8, Inc.
8x8, Inc.connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.
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