8x8, Inc., a leader in integrated customer experience platforms, has been recognized as the Best CPaaS Platform by CX Today. This accolade highlights 8x8’s innovative approach to delivering secure, AI-powered, and composable CPaaS solutions that enable businesses to enhance real-time customer engagement globally.
8x8 named Best CPaaS Platform by CX Today for its innovative solutions.
Offers secure, AI-powered, and composable communication tools.
Integrates messaging, voice, video, and verification services seamlessly.
Breaks down silos with unified communications and contact center solutions.
Trusted by global businesses like Welsh Water and Paidy for customer engagement.
Backed by a scalable, secure cloud platform for enterprise-grade reliability.
8x8 CPaaS solutions empower organizations to integrate real-time communications into their existing workflows and applications without the burden of managing complex infrastructure. The platform supports messaging, voice, video, and verification services, offering businesses the flexibility to deploy tailored solutions that align with their specific needs. This modular approach ensures scalability and adaptability, making it suitable for organizations across industries.
The integration of embedded AI sets 8x8 apart in the CPaaS market. The platform leverages AI to enhance customer interactions by delivering context-aware and responsive experiences across multiple channels. Combined with robust analytics, businesses can gain actionable insights to optimize engagement strategies. “8x8 has the highest level of composability and embedded AI that’s actually usable today,” said Liz Miller, Vice President and Principal Analyst at Constellation Research, emphasizing the platform’s practical AI capabilities.
A key strength of 8x8 CPaaS is its ability to integrate seamlessly with unified communications and contact center solutions. This interoperability eliminates traditional silos, enabling unified internal and external communications. “Its integration with various internal tools and UCaaS solutions also stood out,” Miller added, noting how 8x8’s modular platform simplifies complex tech stacks for businesses.
Built on 8x8’s reliable cloud communications platform, the CPaaS solutions offer global scalability and enterprise-grade security. Organizations such as Welsh Water, Paidy, and Platform Housing Group rely on 8x8 to deliver secure and responsive customer experiences. The platform’s security features ensure safe interactions, meeting the needs of both businesses and end users.
“This is a great award to win and my thanks to the judges, especially for recognizing that we are working hard to break down the silo mentality,” said Chris Angus, Vice President, CPaaS and CX Expansion at 8x8, Inc. The platform’s focus on delivering engagement solutions that are secure and user-friendly has resonated with businesses worldwide, fostering positive customer experiences across diverse industries.
8x8’s recognition as the Best CPaaS Platform by CX Today underscores its leadership in delivering innovative, secure, and scalable communication solutions. As the CPaaS market continues to expand, 8x8 remains at the forefront, empowering businesses to build stronger connections with their customers.
8x8, Inc. connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and Communication APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. 8x8 helps customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.
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