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New Relic, the Intelligent Observability company, has released its 2026 AI Impact Report, revealing a strong correlation between the use of AI-strengthened observability features and improved engineer productivity. Drawing from anonymized data across 6.6 million platform users in 2025, the report shows that teams leveraging New Relic AI capabilities shipped code at an 80% higher frequency on average compared to non-AI users. AI users also resolved issues approximately 25% faster, demonstrating measurable gains in noise reduction, incident resolution speed, and deployment velocity.
Engineers dedicate about one-third of their time to addressing system disruptions and firefighting. In 2025, New Relic customers handled 2.2 billion alert events, with close to one billion originating in production. New Relic AI automatically correlates disparate signals into unified, actionable incidents, achieving a 2X higher correlation rate and reducing alert noise by 27% compared to non-AI accounts. This noise suppression frees engineers to shift focus from reactive maintenance to proactive development and feature delivery.
Mean Time to Close (MTTC) serves as a key indicator of system recovery speed. The data indicates that New Relic AI users closed issues 25% faster on average, with the advantage growing substantially during high-pressure periods. In May 2025, AI-enabled accounts averaged 26.75 minutes per issue—nearly half the 50.23 minutes required by non-AI users. This time savings prevents investigation stalls and preserves engineering momentum when rapid recovery is critical.
By minimizing time spent on toil and noise triage, AI-strengthened observability directly correlates with accelerated code shipping. Peak-period data shows non-AI teams averaging 87 deployments per day, while AI-empowered teams achieved up to 453 deployments—a 5X improvement in throughput. Overall, New Relic AI users shipped code at an 80% higher frequency, reflecting more available engineering hours for innovation rather than maintenance.
“AI is bringing a level of complexity to modern software operations that is moving beyond human ability to manage. In tandem, AI is also helping solve the problem it created,” said Camden Swita, Head of AI at New Relic. “The data from our user base tells the story of a new operational baseline for businesses. Those using AI-strengthened observability reduce noise and accelerate resolution, unlocking more time to focus on building new features rather than maintaining existing ones. Ultimately, this is a measure of an organization's ability to respond to the market. When the operational tax is minimized, the speed of the entire company accelerates.”
About New Relic
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, Domino’s, GoTo Group, Ryanair, Swiggy, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
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