KUBRA, a trusted leader in customer experience management solutions for utilities, insurance, and government agencies, has launched KUBRA HQ, an AI-powered, cloud-native platform designed to redefine digital engagement. Supported by substantial investments in technology, talent, and infrastructure, KUBRA HQ integrates billing, payments, and communications into a unified system, enabling organizations to modernize operations swiftly, innovate freely, and deliver superior customer experiences that surpass competitors.
KUBRA HQ consolidates essential services into a single, adaptable platform, addressing demands for simplicity and reliability in dynamic markets. Its cloud-native microservices architecture supports effortless scaling, allowing clients to introduce new engagement channels overnight and deploy updates without interruptions. This integration simplifies complex workflows, reduces operational silos, and ensures consistent, secure interactions across billing, payment processing, and multi-channel communications.
The platform's AI capabilities enhance preference management and proactive notifications, building on KUBRA's legacy innovations like EZ-PAY for e-billing and payments. Backed by strategic acquisitions and global partnerships, KUBRA HQ facilitates compliance with evolving regulations while fostering agility for growth. Organizations can leverage its robust infrastructure to automate routine tasks, personalize customer outreach, and analyze engagement data for deeper insights, ultimately boosting satisfaction and retention.
For over three decades, KUBRA has driven advancements in digital customer experiences, handling more than three billion interactions annually for major North American entities. As Rick Watkin, President & CEO of KUBRA, stated: "We’re not content to merely participate. We are driven by an obsession to dismantle the most complex industry challenges. KUBRA HQ is the powerful result of that focus, not a single release, but the singular platform born from more than 30 years of engineering genius and deep market insight. This strategic leap forward is our vision made real: a solution engine designed with the strength and flexibility to serve all markets and solve problems that others can’t. We aren’t just shaping the future; we are building the indispensable infrastructure that makes that future work."
KUBRA HQ represents a bold evolution in customer experience management, empowering organizations to navigate industry complexities with confidence. By delivering a flexible, AI-enhanced foundation, the platform not only meets current needs but anticipates future demands, positioning clients for sustained success in competitive landscapes.
KUBRA delivers customer experience management solutions to many of the largest utility, government, and insurance organizations across North America. Our broad portfolio includes billing and payments, mapping, mobile apps, proactive communications, and AI-driven customer engagement tools. With more than three billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation.
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