Salesforce has teamed up with UChicago Medicine to deploy Agentforce for Health, an AI-driven platform designed to improve patient support. By automating routine tasks, this collaboration aims to enhance efficiency and deliver personalized, patient-centered care around the clock.
Salesforce and UChicago Medicine implement Agentforce for Health.
AI agents automate non-clinical tasks like appointment scheduling.
Provides 24/7 patient support for routine inquiries via chat.
Enhances staff focus on complex, personalized patient needs.
Offers real-time logistical help, such as parking guidance.
Aims to improve patient experience and operational efficiency.
UChicago Medicine is integrating Salesforce’s Agentforce for Health into its non-clinical workflows to streamline patient interactions. This AI-powered platform enables 24/7 self-service support, addressing routine inquiries like prescription refills and appointment scheduling. “As part of our broader efforts to enhance the patient experience and streamline access to information, we’re implementing new digital tools to support our teams and patients,” said Andrew Chang, Chief Marketing Officer, UChicago Medicine.
Agentforce for Health alleviates staff workload by handling high-volume, non-urgent tasks. Patients can access tailored information anytime, reducing wait times for common requests. The system’s integration with Health Cloud ensures seamless delivery of services, from finding specialty care to answering logistical questions about parking or directions.
The platform offers a user-friendly chat interface for patients to manage prescriptions, appointments, and insurance verification. Additionally, real-time logistical support, such as alternative parking suggestions, improves the patient experience during visits. This focus on accessibility underscores UChicago Medicine’s commitment to responsive care.
By automating routine tasks, Agentforce allows UChicago Medicine’s staff to prioritize complex patient needs requiring personalized attention. “UChicago Medicine is setting a new standard for how healthcare providers can strategically leverage agentic AI to deliver tailored and effective care to its patients,” said Adam Evans, EVP and GM, Salesforce AI. This shift enhances staff efficiency and elevates health outcomes.
Agentforce for Health operates on Salesforce’s unified platform, combining AI with Health Cloud to create a robust ecosystem for patient support. This integration ensures data-driven, compliant interactions, positioning UChicago Medicine as a leader in healthcare innovation.
This collaboration showcases how agentic AI can transform healthcare delivery. By blending automation with human expertise, Salesforce and UChicago Medicine are paving the way for a more efficient, patient-focused healthcare system.
Salesforce helps organizations of any size reimagine their business with AI. Agentforce — the digital labor solution for enterprises — seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform.
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