Helport AI Limited, a leader in AI-driven customer communication software, has introduced Helport Remote, a workforce monitoring tool designed for global contact centers. Launched on May 13, 2025, this solution addresses the demands of remote and hybrid work models, offering advanced oversight, scheduling, and performance analytics to enhance efficiency in multinational operations. With Helport AI’s stock price at $5.25 USD as of May 15, 2025, the launch underscores the company’s growth in the rapidly expanding remote customer service sector.
Helport Remote launched for global contact center management.
Features AI-driven time tracking, video monitoring, and analytics.
Dual-interface supports agents and managers across time zones.
Low-bandwidth WebRTC ensures cost-effective video oversight.
Scales for enterprises with compliance and performance focus.
Targets offshore markets like the Philippines for agility.
Helport Remote is engineered for large-scale contact centers, offering a dual-interface system with an agent-side client and an operations dashboard. The client tracks working hours, training, and meetings seamlessly, while the dashboard enables time zone-aware scheduling and real-time oversight. This architecture supports dynamic resource allocation, making it ideal for multinational operations seeking operational transparency.
Utilizing proprietary WebRTC infrastructure, Helport Remote provides high-quality video monitoring with minimal bandwidth usage, catering to small and mid-sized businesses. Customizable monitoring intervals and alerts (via email or SMS) ensure compliance with diverse regulatory needs. This feature enhances visibility into agent environments, fostering accountability without compromising workflow efficiency.
Helport Remote generates detailed reports on time tracking, compliance, and agent productivity. These analytics empower managers to optimize shift planning and elevate service standards. By aligning agent operations with customer expectations, the platform supports data-driven decisions that enhance contact center performance and drive service-level agreement compliance.
Built with enterprise-grade security and modular architecture, Helport Remote scales effortlessly from local teams to thousands of agents globally. Its design supports high-volume, compliance-driven operations, making it a fit for business process outsourcing environments. The solution’s flexibility ensures it meets the needs of diverse markets, including emerging offshore hubs like the Philippines.
“Our vision with Helport Remote is to bring intelligence, simplicity, and strategic control to the remote operations space,” said Guanghai Li, CEO of Helport AI. Backed by decades of contact center expertise, Helport AI’s solutions are informed by real-world agent workflows. The company’s Philippines office, launched in January 2025, supports over 100 AI-enabled agents, reinforcing its commitment to innovation in global customer service.
Helport Remote aligns with the growing remote customer service industry, particularly in markets like the Philippines, where millions of agents serve multinational clients. By ensuring compliance with work-hour regulations and enhancing agent performance, the tool unlocks global talent while maintaining operational agility. This positions Helport AI as a key player in transforming contact center management.
Helport AI is a global technology company serving enterprise clients with intelligent customer communication software and services. Its flagship product, AI Assist, acts as a real-time co-pilot for customer contact teams, delivering smart guidance and tools designed to drive sales, improve customer engagement, and lower costs. The Company’s mission is to empower everyone to work as an expert using AI to elevate, not replace, human capability.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.