boost.ai, a leading conversational AI solution provider, introduced Generative Action, a major update to its platform that enhances generative AI capabilities for enterprise customer service. This innovation enables virtual agents to deliver hyper-personalized interactions while maintaining robust safety measures for highly regulated industries.
boost.ai launches Generative Action to advance AI-driven customer service.
Enables 80-90% automation of inbound inquiries with high satisfaction.
Features custom guardrails to manage risks in regulated environments.
Centralizes knowledge from multiple formats to reduce hallucination risks.
Includes API and Action Hooks for enriched, controlled conversations.
Available April 30, 2024, with a webinar on April 23 for details.
Generative Action builds on boost.ai’s previous large language model enhancements, allowing enterprises to deploy GenAI-enabled virtual agents in customer-facing roles. With only 25% of organizations highly prepared for AI risk management, boost.ai’s platform prioritizes safety through custom and pre-built guardrails, ensuring compliance and control at local and topic levels. This approach supports industries like banking, insurance, and telecom by delivering personalized interactions without compromising security.
The platform’s enhanced architecture includes centralized knowledge management, supporting formats like URLs, HTML, images, and PDFs to ensure virtual agents use approved sources. This minimizes hallucination risks and accelerates deployment. As Jerry Haywood, CEO of boost.ai, stated, “As financial institutions and other service providers explore AI with more urgency, they must onboard technology at a rate that keeps pace with innovation and yields tangible results. Targeted process improvements produce both short-term gains and opportunities for longer-term transformation.” API and Action Hooks further enhance functionality by integrating complementary data and triggering predefined flows for sensitive actions.
Generative Action enables automation of 80-90% of inbound customer inquiries, significantly improving efficiency and customer satisfaction. “Generative Action signifies a major step forward for our platform, strengthening ways our customers manage GenAI and LLMs without limiting their promise,” said Rasmus Hauch, Chief Technology Officer of boost.ai. The platform’s focus on responsible AI ensures enterprises can scale operations while maintaining oversight, addressing the dynamic needs of modern contact centers.
Designed for scalability, Generative Action supports boost.ai’s mission to provide risk-free AI solutions. Its guardrails and knowledge management tools empower enterprises to navigate the complexities of GenAI, ensuring compliance and accuracy. The update, available from April 30, 2024, positions boost.ai as a leader in conversational AI, serving clients like Santander Bank and Tokio Marine across the US and Europe.
boost.ai is a global leader in conversational AI optimized for scale. Boasting the industry's most robust intent portfolio, boost.ai is pioneering an era of broad-scope virtual agents to deliver the most advanced and scalable technology on the market. With consistent resolution rates of 90%, boost.ai's market-leading virtual agent supports enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail and more. In 2021, boost.ai was also named a major player in the IDC MarketScape category, Worldwide Conversational AI Platforms for Customer Service. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, Tokio Marine and more.
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