ZS has expanded its partnership with Salesforce to deliver consulting and implementation services for Agentforce, a digital labor platform that integrates AI agents with human workflows. This collaboration enables companies in pharma, healthcare, medtech, travel, and retail to address commercialization challenges, streamline operations, and achieve scalable business outcomes with built-in governance.
ZS’s services for Agentforce empower organizations to deploy AI agents within a trusted platform, enhancing human productivity across industries. As Phil Samenuk, SVP of Global Alliances & Channels at Salesforce, stated, “Organizations need a new labor model that unlocks the full potential of humans with AI at work. ZS is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor.” This partnership drives measurable results while prioritizing compliance.
In pharma and healthcare, ZS leverages Agentforce to transform go-to-market strategies. AI agents streamline workflows for sales representatives, medical science liaisons, and patient case managers, delivering real-time insights to enhance provider and patient experiences. Srihari Sarangan, a ZS principal, noted, “The real power of Agentforce lies in embedding AI agents into everyday workflows. We’re helping clients go beyond pilots to scale digital labor that augments real roles and drives measurable impact across the customer journey.”
For medtech, ZS’s Agentforce services optimize opportunity tracking, sales call planning, and account management. AI agents manage product warranties, returns, and field services, reducing operational delays. This targeted approach accelerates support processes and improves efficiency in highly regulated environments.
In travel and retail, Agentforce enables lead scoring, sales coaching, and contract automation, driving personalized customer experiences. Swati Gokhale, ZS principal, emphasized, “ZS is committed to helping sales and marketing teams blend the human and digital touch to deliver growth and impact—and our Salesforce partnership is critical.” These capabilities enhance productivity and customer engagement across the journey.
Agentforce’s open platform integrates with enterprise systems, embedding governance and compliance from the start. ZS’s expertise ensures seamless implementation, mitigating risks from poor data quality and aligning AI deployments with regulations like HIPAA. This scalability empowers organizations to adopt AI confidently.
The ZS-Salesforce partnership positions Agentforce as a game-changer for digital labor, blending AI and human capabilities to drive efficiency and growth. With industry-tailored solutions, ZS enables clients to scale AI agents effectively, delivering impactful results in a competitive market.
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Founded in 1983, ZS has more than 13,000 employees in over 35 offices worldwide.
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