ZIWO, a pioneer in cloud-based contact center solutions, has unveiled the ZIWO Voice Agent, an advanced AI-powered assistant that redefines customer interactions for businesses in the MENA region. This innovation automates routine customer service calls, supports natural multilingual conversations, and prioritizes data security through local hosting, enabling organizations to enhance efficiency while reducing operational expenses.
The ZIWO Voice Agent represents a breakthrough in AI-powered customer service, specifically tailored for the MENA region's unique linguistic and regulatory landscape. As a conversational AI solution, it manages high-volume phone interactions by understanding spoken language, accessing knowledge bases, and escalating to live agents when needed. This capability is essential for businesses seeking scalable cloud contact center solutions that integrate voice AI with omnichannel communication.
By automating repetitive tasks such as appointment confirmations and customer inquiries, the agent allows support teams to concentrate on high-value engagements, ultimately elevating service standards and operational agility in competitive markets.
Designed with multilingual proficiency at its core, the ZIWO Voice Agent facilitates fluid dialogues in Arabic, English, and French, accommodating dialects prevalent in the Kingdom of Saudi Arabia and the United Arab Emirates. Its user-friendly interface empowers non-technical users to construct and deploy automated call flows swiftly, making advanced AI accessible to a broad spectrum of enterprises.
Local hosting within the MENA region addresses paramount concerns around data security and compliance, keeping sensitive customer data and call records onshore. This feature is particularly vital for industries reliant on robust cybersecurity and regulatory adherence in cloud-based systems.
Renaud de Gonfreville, Co-Founder & CEO of ZIWO, highlighted the strategic importance of this launch: “Our goal with the ZIWO Voice Agent is to empower businesses to deliver superior customer experiences while achieving significant cost savings. This platform is a game-changer, built with regional needs in mind, and it perfectly aligns with our mission to make advanced AI accessible and simple for every business.”
ZIWO will demonstrate the Voice Agent's capabilities live at GITEX Global 2025, offering attendees an immersive look at how this technology drives digital transformation in customer engagement. The event, held from October 13 to 17, 2025, at Dubai World Trade Centre, provides a prime opportunity for MENA businesses to explore ZIWO's integrated AI and voice solutions.
This launch not only positions ZIWO as a leader in regionally optimized contact center innovations but also equips organizations with tools to foster deeper customer connections through intelligent, secure automation.
ZIWO is a cloud-based AI-powered contact center and business phone system provider that helps companies in the MENA region enhance their customer engagement. With a focus on scalability and security, ZIWO’s platform integrates voice, AI, and omnichannel communication into a single, user-friendly interface. Trusted by leading brands such as Elm, Deliveroo, Dubizzle, Michelin, and Tabby, the company is dedicated to providing local solutions that meet the specific needs of businesses in the region.
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