Yellow.ai, a leader in conversational agentic AI, announced on July 22, 2025, the availability of its Enterprise-grade AI Agents for Employee Experience (EX) and Customer Experience (CX) in the new AI Agents and Tools category of AWS Marketplace. This enables organizations to discover, purchase, and deploy Yellow.ai’s AI solutions via AWS accounts, streamlining agent-centric workflows and enterprise automation.
Yellow.ai’s platform delivers human-like, autonomous experiences, enabling 24/7 support with minimal engineering effort. Raghu Ravinutala, CEO & Co-Founder, states, “The Yellow.ai platform allows brands to engage with their customers wherever they are, through conversational virtual assistants for faster conversions and lasting loyalty.” The platform automates up to 90% of interactions, deflects 70% of routine queries, and improves customer satisfaction (CSAT) by 40%, as seen in industries like retail, BFSI, and utilities. Its multi-LLM architecture, trained on 16 billion+ annual conversations, ensures high accuracy and personalization.
Available as a SaaS solution hosted on AWS, Yellow.ai leverages the AWS Marketplace to simplify procurement, reducing time spent on vendor evaluations and negotiations. Centralized purchasing via AWS accounts ensures visibility and control over licensing and payments. The platform integrates with Amazon Bedrock AgentCore and supports MCP, enabling secure, scalable deployment. A Gartner report projects 33% of enterprise software will include agentic components by 2028, underscoring the market’s shift toward solutions like Yellow.ai.
Founded in 2016 and headquartered in San Mateo, CA, Yellow.ai powers interactions for over 1,300 enterprises, including Sony, Domino’s, and Hyundai, across six countries. Its 2023 Deloitte Technology Fast 500™ ranking (13th in the Bay Area, 88th nationally) reflects 1,803% revenue growth from 2019-2022. The platform’s ability to reduce operational costs by 20% and self-serve 90% of queries, as noted in a 2023 AWS case study, highlights its real-world value.
Yellow.ai’s AWS Marketplace availability positions it as a leader in enterprise AI, enabling businesses to scale automation, enhance customer and employee experiences, and drive measurable ROI.
Yellow.ai is a leading customer service automation platform that helps enterprises transform CX and EX through Agentic AI-powered automation. The platform is built on multi-LLM architecture, offers quick integrations with 100+ enterprise systems, and is continuously trained on 16B+ conversations annually, enabling businesses to go to market faster with elevated experiences that build lasting relationships. Yellow.ai powers interactions over 1,300 enterprises globally including Sony, Domino's, Decathlon, Hindustan Unilever Ltd, Lulu Group, and Hyundai.
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