SPLICE Software, a leader in customer engagement solutions, has unveiled a major upgrade to Talk+, its 2-way text, chat, and voice agent, introducing full AI Voice powered by unified knowledge, policies, and brand voices across channels. This enhancement creates a single, cohesive agent that delivers natural, on-brand conversations in the user's tone and dialect, maintains context across text, chat, and voice, and ensures seamless continuity without losing history or intent.
Talk+'s AI Voice addresses fragmented customer interactions by sharing a single agent's intelligence across modalities, ensuring users feel known regardless of channel. "Our vision has always been simple: let customers choose the channel and still feel known, understood, and cared for," said Tara Kelly, CEO of SPLICE Software. "With fully featured AI Voice in Talk+, brands get one agent that learns continuously, carries context across channels, and sounds like your brand—not a bot."
The upgrade delivers:
Built on SPLICE's regulated industry heritage and integrations, Talk+ ensures secure, scalable deployment.
Tailored for high-stakes sectors:
SPLICE's AI Voice upgrade in Talk+ empowers brands to foster genuine connections, driving engagement and loyalty in a multi-channel world.
SPLICE Software is a leader in customer engagement solutions, delivering unified 2-way text, chat, and voice agents for regulated industries. With 19 years of enterprise-grade practices, SPLICE ensures compliant, scalable interactions that prioritize context, brand voice, and actionable outcomes. Learn more at splice.com.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.