SoundHound AI, Inc. has acquired Interactions, a pioneer in AI-powered customer service and workflow orchestration, for approximately $60 million in cash, with potential milestone-based payments. Announced on September 9, 2025, this strategic acquisition strengthens SoundHound’s leadership in Agentic AI and expands its market reach in enterprise customer service.
Acquisition cost: ~$60M cash, plus milestone-based payments.
Adds Fortune 100 clients in retail, insurance, tech, and automotive.
Combined IP portfolio nears 400 patents.
Expected to be immediately accretive to profitability.
SoundHound holds $270M cash, no debt.
Stock price: $14.41, market cap: $6.23B (see finance card above).
The acquisition enhances SoundHound’s Agentic AI capabilities, integrating Interactions’ two decades of innovation, enterprise integrations, and production data. “We’re rapidly moving towards a future of AI agents, where voice and conversational AI are absolutely integral to high-quality customer service,” said Keyvan Mohajer, CEO & Co-Founder of SoundHound AI. The deal introduces major brands, including global consumer icons and Fortune 100 companies, to SoundHound’s portfolio.
Interactions’ AI-powered voice assistants complement SoundHound’s solutions, enabling a full suite of omnichannel Agentic AI. This supports businesses transitioning from human-only to fully automated systems, expanding SoundHound’s addressable market. Opportunities include:
Cross-selling and upselling to new and existing clients.
Geographic and channel expansion.
Enhanced enterprise integrations for contact centers.
“Interactions is unquestionably a pioneer in the field, with a client roster with incredible breadth and depth,” added Mohajer. Mike Iacobucci, CEO of Interactions, noted, “The union of our two companies will give the businesses we serve unrivalled choice, flexibility, and scale.”
Following its strongest quarter with 217% year-over-year revenue growth to $42.7 million, SoundHound processes nearly 3 billion AI queries quarterly. The acquisition is expected to boost profitability immediately, with the combined entity holding $270M in cash and no debt. SoundHound’s stock (SOUN) closed at $14.41 on September 10, 2025, with a market cap of $6.23B, reflecting a 230.95% surge over the past year (see finance card above).
The conversational AI market is crowded, with players like Microsoft, Google, and Salesforce active. However, SoundHound’s Visionary placement in Gartner’s Magic Quadrant and prior acquisitions, like Amelia ($80M in 2024), position it to compete effectively. Gartner predicts 70% of customer support interactions will be automated by 2027, highlighting the market’s growth potential.
SoundHound AI (Nasdaq: SOUN) delivers voice and conversational AI solutions for retail, financial services, healthcare, automotive, and restaurants. Its products, including Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, leverage proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies to power millions of products and billions of interactions annually.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.