Salesforce, the world’s #1 AI CRM, has officially launched Agentforce 360, marking a major milestone in enterprise AI. This release represents the culmination of a year of innovation and customer success, redefining how organizations work and collaborate in the age of the Agentic Enterprise.
Quick Intel:
Salesforce announces general availability of Agentforce 360, ushering in the Agentic Enterprise era.
The platform integrates AI agents across Customer 360, Data 360, and Slack.
Four major releases in one year led to this milestone, with 12,000+ customer deployments.
Agentforce 360 enhances productivity, collaboration, and data intelligence.
Partners like Anthropic, Google, OpenAI, and Databricks expand the ecosystem.
Early adopters like Reddit, Adecco, and OpenTable report transformative results.
With Agentforce 360, Salesforce introduces a new model for work — one where AI amplifies human capability rather than replacing it. The Agentic Enterprise empowers every team to operate with 24/7 intelligence, ensuring that sales opportunities are never missed, service remains continuous, and every employee has an AI partner that drives smarter, faster decision-making.
“We’re entering the age of the Agentic Enterprise — where AI elevates human potential like never before,” said Marc Benioff, Chair and CEO, Salesforce. “Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.”
Built on 26 years of customer trust, Salesforce’s evolution toward Agentforce 360 follows four major product milestones:
Agentforce (October 2024): Introduced the first enterprise AI agent platform.
Agentforce 2 (December 2024): Enhanced the Atlas Reasoning Engine for grounded AI outcomes.
Agentforce 2dx (March 2025): Enabled cross-functional, proactive, and embedded agents.
Agentforce 3 (June 2025): Strengthened governance and interoperability for enterprise-scale AI.
These advancements laid the foundation for Agentforce 360, a platform that extends Salesforce beyond CRM to enable AI-powered operations, collaboration, and automation across every department.
The new release integrates four essential components that define the Agentic Enterprise:
Agentforce 360 Platform: Features conversational agent development tools, hybrid reasoning for accuracy, and built-in voice capabilities for natural, real-time interactions.
Data 360: Provides a trusted, unified data layer with innovations like Intelligent Context and Tableau Semantics to turn data into meaningful insights.
Customer 360 Apps: Embeds AI agents directly into sales, marketing, service, commerce, and IT workflows to automate and personalize customer engagement.
Slack: Acts as the conversational layer for seamless human-agent collaboration in real time.
Together, these components create an open, interoperable ecosystem where businesses can deploy AI agents grounded in governed, context-rich data, transforming operations and driving measurable outcomes.
Agentforce 360 is already transforming operations for thousands of customers:
Reddit cut resolution times by 84% and reduced response times to 1.4 minutes.
Adecco handled over half of candidate conversations after hours, boosting recruiter efficiency.
OpenTable resolved 70% of inquiries autonomously, enhancing service quality.
Engine saved over $2 million annually by reducing handle time through voice automation.
1-800Accountant achieved a 90% case deflection rate during peak tax week.
These examples underscore how Agentforce 360 drives measurable productivity, efficiency, and customer satisfaction at scale.
Agentforce 360’s open architecture enables integration with top AI and data partners, including Anthropic, Google Cloud, OpenAI, Databricks, dbt Labs, and Snowflake. Through the Slack-native AgentExchange, organizations can access a growing marketplace of AI agents and industry-specific extensions built by Salesforce’s global partner community.
The platform also introduces Agentforce Voice, Agent Script, Hybrid Reasoning, and Agentforce Vibes — innovations that enable enterprises to build and govern AI agents using low-code tools while maintaining compliance and accuracy.
Salesforce’s Agentforce 360 is not just another AI platform — it’s the foundation for the Agentic Enterprise, where human intelligence and artificial intelligence collaborate seamlessly to accelerate growth and innovation.
With proven scalability, real-world deployments, and a growing ecosystem of partners, Salesforce continues to redefine how organizations operate, innovate, and connect with customers in the AI era.
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