Resolve, a leader in agentic automation and orchestration, today announced the acquisition of Espressive, a pioneer in enterprise large language model (LLM) technologies. This acquisition strengthens Resolve’s mission to advance its AI agents—including RITA, its resolution agent, and Jarvis, its workflow builder agent—while accelerating the shift toward Zero Ticket IT.
Resolve acquires Espressive to integrate enterprise-grade conversational AI.
Enhances AI agents RITA and Jarvis with advanced LLM frameworks.
Expected benefits:
50% ticket volume reduction within 6 months
Up to 70% reduction in mean time to resolution (MTTR)
Higher first contact resolution (FCR) rates
Significant ITSM cost savings
Combined solution delivers contextual, autonomous resolution at scale.
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Espressive has earned a strong reputation for compact, high-performance conversational AI designed for enterprise environments, making it ideal for intelligent ticket resolution and technician assistance. By integrating Espressive’s technology into its agentic automation platform, Resolve enhances contextual awareness, natural language understanding, and autonomous resolution capabilities.
“This is more than a technology acquisition. It’s a force multiplier for our Zero Ticket IT vision,” said Sean Heuer, CEO of Resolve. “Espressive brings world-class talent and proven LLM capabilities that will immediately elevate our agentic resolution capabilities. Together, we’ll empower IT teams to eliminate repetitive tickets at scale.”
The combined solution goes beyond ticket deflection by enabling end-to-end autonomous resolution.
“This marks a seismic shift in ITSM automation,” said Pat Calhoun, CEO of Espressive. “By uniting Espressive’s enterprise-grade conversational AI with Resolve’s agentic automation platform, we’re changing the game. For the first time, AI agents will have the intelligence and automation reach to resolve issues end-to-end—without human intervention.”
With this integration, enterprises will benefit from greater efficiency, reduced ITSM costs, and a frictionless employee experience.
About Resolve
Resolve is redefining IT and network operations with an agentic automation and orchestration platform built for the Zero Ticket™ future. By automating workflows to autonomously detect, diagnose, and resolve incidents, Resolve slashes ticket volume and alert noise by up to 90%, reduces MTTR from hours to minutes, and empowers IT teams to scale without additional headcount. Learn more at resolve.io
About Espressive
Espressive, a 2024 Forrester Leader, pioneered the automation of digital workplace assistance. Its conversational AI platform transforms how employees across IT, HR, finance, and other departments receive help by delivering fast, accurate, and human-like support.
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