Phreesia, a leader in patient activation, announced the launch of Phreesia VoiceAI on September 3, 2025, an always-on, AI-powered phone solution designed for healthcare. Leveraging advanced natural language processing (NLP) and real-time workflow integration, VoiceAI streamlines high call volumes, enhances patient experience, and reduces staff workload.
Launch Date: September 3, 2025
Platform: Phreesia VoiceAI, purpose-built for healthcare call management
Key Features: Intelligent triage, reliable AI responses, parallel call handling, integrated documentation
Use Cases: Scheduling, prescription refills, clinical questions, medical records, urgent after-hours calls
Impact: Zero abandonment rates reported by early adopters like Urology Associates of Mobile
Reach: Supports 170 million patient visits annually, 1 in 7 U.S. visits
Phreesia VoiceAI uses advanced NLP to process patients’ natural spoken language, triaging and routing requests without rigid phone trees. It handles common call types—scheduling, referrals, prescription refills, clinical questions, and medical records requests—while supporting urgent after-hours calls by routing them to on-call physicians via a secure mobile app. Routine requests are documented for follow-up, integrating with supported electronic medical records (EMRs) through a secure web app.
Key features include:
Intelligent Triage: Identifies call intent and routes accordingly, eliminating button-pushing.
Reliable Answers: Grounded in clinical rules and real-time scheduling logic.
Parallel Capacity: Manages multiple calls simultaneously, reducing wait times.
Integrated Documentation: Enables staff to document interactions and access patient data in real-time.
“Phreesia has always been focused on making healthcare easier for patients, providers, and staff,” said CEO Chaim Indig. “VoiceAI is the next big milestone, bringing the power of AI to one of the most resource-intensive parts of the practice—the phone.”
Early adopter Urology Associates of Mobile reported a drop in call abandonment rates to zero since implementing VoiceAI. “Patients truly appreciate receiving quick callbacks without the frustration of long wait times,” said Sumer Allen, Business Intelligence Services Manager. The platform’s ability to handle calls 24/7 and integrate with EMRs enhances efficiency and patient satisfaction.
Phreesia VoiceAI addresses the $200 billion U.S. healthcare call center market, where high call volumes and staffing shortages create bottlenecks. Competing with solutions like Epic’s MyChart and Simbo AI, VoiceAI’s HIPAA-compliant, multilingual capabilities and seamless EMR integration position it as a leader. Phreesia plans to expand AI-enabled features, further automating workflows for its 4,300+ healthcare clients.
Founded in 2005, Phreesia is a trusted leader in patient activation, enabling approximately 170 million patient visits in 2024—1 in 7 U.S. visits. Its digital solutions for intake, outreach, and education enhance patient experience and drive efficiency for healthcare providers and life sciences companies. Learn more at phreesia.com.
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