Payman AI, a platform for secure AI agents in banking, has partnered with Middlesex Federal Savings to launch an agentic banking experience. The collaboration will introduce an AI "Paygent" that enables customers to perform transactions like checking balances, paying bills, and transferring funds through simple written or verbal instructions, all while maintaining stringent bank-level security, controls, and auditability.
Payman AI partners with Middlesex Federal Savings to deploy an AI banking agent.
The "Paygent" will let customers transact via natural language (voice or text).
It can execute tasks like transferring funds and paying bills based on customer intent.
Every action is logged with a full, explainable audit trail for compliance.
The system integrates with the bank's existing core systems without replacement.
The partnership aims to prove secure, agentic banking can work within a regulated institution.
The partnership moves beyond AI that merely answers questions to AI that executes financial tasks. Payman AI's orchestration layer is designed to interpret a customer's natural language request—such as "Move $5,000 from my savings to my checking to pay my contractor"—understand the intent, recall contextual details (e.g., who the contractor is), apply the customer's predefined controls and bank compliance rules, and then securely execute the transaction through the bank's core systems.
A foundational principle of the implementation is maintaining a "human-in-the-loop" level of trust and control. Every decision and action taken by the AI agent is logged in real-time with full explainability, providing both customers and compliance teams with complete visibility into the reasoning behind each transaction. This audit trail is critical for operating within the heavily regulated banking environment and building customer trust.
Payman AI's platform is built to integrate with a bank's existing core infrastructure, avoiding the need for costly and disruptive system replacements. This approach allows community banks like Middlesex Federal to deploy advanced, conversational AI capabilities while leveraging their current investments in technology and maintaining established operational workflows.
The partnership is positioned as a proof point for the practical, secure application of agentic AI in community banking. “Our partnership with Middlesex Federal will prove this can be done in scalable and secure ways that represent a generational leap in banking,” said Tyllen Bicakcic, Co-Founder and CEO of Payman AI. The goal is to demonstrate that AI can turn customer friction into seamless execution without compromising safety or compliance.
This initiative represents a significant step toward more intuitive and automated banking interfaces, where the complexity of navigating multiple apps or forms is replaced by simple conversation, backed by robust financial infrastructure.
About Payman AI
Payman AI builds the orchestration infrastructure that enables banks to deploy AI agents securely at scale. By enabling conversational AI to work securely with existing core banking systems, Payman translates natural language intent into validated financial operations while maintaining full auditability and controls. Banks can deploy AI-powered financial automation without replacing their existing infrastructure.
About Middlesex Federal Savings
Middlesex Federal is a full-service community bank headquartered in Davis Square, Somerville, with branch offices in Teele Square, Somerville, Medford Square, Medford, and a Loan Center located on Highland Avenue in Davis Square. Middlesex Federal offers Residential, C&I, and Commercial Real Estate loans as well as deposit services, including free checking, free ATMs, as well as online and mobile banking. For more than 130 years, Middlesex Federal has understood the importance of local decision-making. The Bank remains committed to building strong, long-term personal and business relationships with neighbors throughout the Greater Boston community.
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