OnviSource has announced a strategic partnership with SpitFire to integrate its Agentic AI and analytics platform into SpitFire's outbound dialing solutions. This collaboration will empower SpitFire's contact center clients to enhance outbound campaign performance, significantly increase agent productivity, and improve operational efficiency through advanced automation and real-time insights.
Quick Intel
OnviSource partners with SpitFire to integrate its OmVista Agentic AI platform.
The integration aims to boost outbound contact center agent productivity by 30-60%.
Features include real-time agent assist, automated post-call tasks, and interaction analysis.
It helps optimize Ideal Customer Profiles (ICPs) to target high-likelihood conversions.
The partnership blends AI automation with human expertise for empathetic integration.
OnviSource's Business Analytics Service provides consultative ROI and onboarding support.
Elevating Outbound Performance with AI
The integration of OnviSource's OmVista platform into SpitFire's solutions provides contact centers with a powerful suite of AI-driven tools. Users can analyze and optimize their Ideal Customer Profiles (ICPs) for better targeting, utilize real-time agent assist to guide conversations, and capture all interactions for post-call quality assurance and insight generation. This data-driven approach is designed to identify key success factors and compliance issues.
Driving Efficiency and Agent Productivity
A core benefit of the partnership is the significant gain in operational efficiency. The platform automates time-consuming agent wrap-up and post-call tasks, reducing manual effort and human error. This automation, combined with AI-driven guidance, is projected to boost agent throughput and productivity by 30 to 60 percent, allowing teams to handle more calls with higher quality and better outcomes using the same resources.
An Empathetic Integration of AI and Human Expertise
The collaboration is framed around what OnviSource calls the "Empathetic Integration of Agentic AI and Human Expertise," ensuring that machine efficiency is balanced with human empathy. Francisca Alegria, Chief Operating Officer of OnviSource, commented, "This collaboration perfectly aligns with our mission—to help contact centers achieve superior performance and customer experience through an empathetic balance of AI automation and human expertise." This approach transforms outbound operations from being purely volume-driven to focused on outcome-driven efficiency.
The partnership between OnviSource and SpitFire represents a strategic move to intelligentize outbound contact center operations. By combining sophisticated dialing technology with powerful Agentic AI, the alliance provides a pathway for contact centers to not only increase efficiency and reduce costs but also to achieve higher conversion rates and a more empowered, productive workforce.
About OnviSource
OnviSource delivers next-generation Agentic AI, Analytics, and Automation solutions that elevate contact centers to Super Agents, Super CX, and Super Ops. Its flagship platform, OmVista, unifies real-time analytics, automation, and agent engagement under an empathetic, human-in-the-loop framework.
Through its Business Analytics Services (BAS), OnviSource combines AI technology with consultative expertise to deliver actionable outcomes, not just software tools.
About SpitFire
SpitFire is a leading provider of outbound communication and dialing solutions for contact centers, sales teams, and business process organizations. SpitFire's platforms enable efficient, scalable, and compliant outbound engagement, helping businesses reach more prospects, increase conversions, and enhance customer interactions through technology-driven solutions.
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