Omnissa, a leading digital work platform company, has unveiled new AI innovations including the upcoming AI-powered Omni assistant and the Omnissa AI agentic service for transformative workflows. These advancements build on the company's four-stage AI framework—Alert, Advise, Assist, and Autonomy—to deliver smarter, faster, and more secure digital workspaces, emphasizing trust and transparency in AI adoption.
Executing on the Assist stage of its AI framework, Omnissa is introducing the Omni assistant, embedded across the platform for generative AI-powered natural language interactions. This tool simplifies access to data insights, knowledge searches, and script creation for IT teams and employees. By providing conversational, in-context, and real-time guidance, Omni accelerates problem resolution and minimizes manual efforts. Additionally, Omnissa announced Experience Management Playbooks and expanded guided root-cause analysis to Horizon virtual desktops, enhancing remediation speed and employee experience across the digital workspace.
Progressing to the Autonomy stage, Omnissa unveiled the AI agentic service, allowing IT teams to create and consume agentic workflows that interpret platform signals, translate them into actions, and orchestrate end-to-end tasks. As a digital extension of IT teams, this service supports self-configuring, self-healing, and self-securing workspaces. The initial beta use case focuses on an agentic vulnerability defense workflow to accelerate security responses and mitigate risks, marking a milestone toward fully autonomous digital environments.
Omnissa's platform unifies secure unified endpoint management, virtual desktops and apps, digital employee experience, and security solutions, now enhanced with AI for adaptive security and hyper-automation. The company has delivered AI innovations since 2017, starting with AI/ML-powered intelligence and advancing to insights and guided root-cause analysis for the Alert and Advise stages. These new capabilities extend trusted AI to support more secure outcomes, bringing customers closer to autonomous workspace benefits.
Bharath Rangarajan, senior vice president of products and technology alliances at Omnissa, emphasized the human-centric approach: “Artificial intelligence isn’t just about automation, it’s about achieving aligned, relevant, and trusted outcomes that empower people to do their best work. With the launch of our Omni assistant and our new agentic service powering next-gen use cases, we’re taking a pivotal step toward helping IT teams reduce workloads, automate routine tasks, and resolve issues faster. We’re integrating AI core capabilities deep within the Omnissa platform without losing sight of our goal to deliver a human-centric experience for both IT teams and employees.” To build confidence, Omnissa provides opt-out controls for AI features and centralized "nutrition labels" detailing model and data usage, ensuring visibility and minimizing risks from unsanctioned AI.
Omnissa's latest AI enhancements reinforce its leadership in digital work platforms, enabling organizations to achieve exponential business value through trusted, transparent AI. By focusing on human empowerment and secure automation, Omnissa helps dynamic workforces thrive from anywhere, setting the standard for innovative, reliable digital workspaces.
Omnissa is the leading digital work platform company, empowering the world’s dynamic workforces to do their best work from anywhere. The company’s AI-driven digital workspace platform helps organizations and their people unlock exponential business value. Trusted by 26,000 customers worldwide, Omnissa is a privately held company with 4,000 employees and a 20-year track record in defining digital workspaces.
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