NEC Asia Pacific has been awarded the 2025 Southeast Asian Customer Value Leadership Recognition by Frost & Sullivan for its exceptional performance in digital workplace management services. This accolade underscores NEC's leadership in delivering customer-centric innovation, operational efficiency, and measurable outcomes in a competitive market. Recognized for its strategic vision and execution, NEC continues to transform workplace management through advanced technology and tailored solutions.
NEC Asia Pacific wins 2025 Frost & Sullivan Customer Value Leadership Recognition.
Award highlights NEC's innovation in digital workplace management services.
NEC excels in strategy effectiveness and execution across Southeast Asia.
AI-enhanced automation and cloud-native platforms drive customer value.
Unified endpoint management boosts efficiency and user experience.
Customer-first approach ensures tailored, impactful digital solutions.
Frost & Sullivan's rigorous evaluation process assessed NEC across strategy effectiveness and execution. The company stood out for aligning its initiatives with market demands while delivering solutions with efficiency and scale. "Frost & Sullivan recognizes NEC's full-service model, proprietary innovation, and commitment to underserved markets as a strategic approach that positions the company for long-term growth and relevance," said Krishna Baidya, senior director for Frost & Sullivan's Asia-Pacific ICT business unit. NEC's focus on integrated service delivery and customer partnerships has solidified its leadership in the region.
NEC's workplace management portfolio leverages cutting-edge technologies, including intelligent endpoint management, sentiment-aware AI contact centers, and a fully integrated service operations model. Its unified endpoint management (UEM) platform proactively resolves endpoint issues and automates non-billable service tickets, enhancing cost efficiency and user experience. By investing in cloud-native platforms and AI-enhanced automation, NEC delivers scalable solutions tailored to enterprise, government, and healthcare sectors, ensuring consistent value delivery.
NEC's partner-oriented model prioritizes customization to address unique customer needs. Unlike standard service-level agreements, NEC co-creates transformation strategies tailored to each client's environment. Its technical expertise enables seamless integration with partners' native services, offering omnichannel automation and real-time support, such as field engineer dispatch tracking. This customer-first approach ensures solutions are both impactful and aligned with specific pain points, fostering trust and satisfaction.
NEC's agility in adapting to Southeast Asia's evolving workplace and infrastructure landscape has driven tangible results. Its solutions enhance service speed, security, and user experience, empowering end-users to work confidently. "At NEC, our customers are always at the heart of everything we do. By continuously innovating, we create what's ahead: technology with purpose, enhanced experiences, and workplaces transformed into seamless, secure environments. This recognition from Frost & Sullivan inspires us to keep driving innovation that empowers end-users to work with confidence and peace of mind," said Job Chan, Head of RHQ Managed Services, Vice President, NEC Asia Pacific Pte Ltd.
NEC Asia Pacific's 2025 Frost & Sullivan Recognition highlights its role as a trailblazer in digital workplace management. By combining innovation, strategic execution, and a customer-centric approach, NEC is shaping the future of workplace services, delivering measurable impact, and setting a high standard for the industry across Southeast Asia.
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