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Lightspeed Voice has introduced NOVA Performance Dashboards, a real-time analytics feature that consolidates key call intelligence into a single, actionable view. Powered by NOVA's AI-driven transcription and sentiment analysis, the dashboards eliminate manual reporting and guesswork, enabling managers to transform raw call data into measurable, coachable insights for proactive performance management.
Quick Intel
Too often, teams struggle with overwhelming call data but lack clear, timely insights to drive improvement. NOVA Performance Dashboards address this by leveraging NOVA's AI engine to generate and update all metrics automatically, providing managers with immediate visibility into team and individual performance.
"Too many teams are drowning in call data but starving for insight," said Joel Poythress, CRO of Lightspeed Voice. "Performance Dashboards change that by turning every conversation into measurable, coachable intelligence that leaders can actually act on."
The Group Performance dashboard presents a real-time snapshot of team activity, summarizing key metrics at the top while displaying sentiment trends and call distribution through intuitive charts. A detailed table allows side-by-side comparison of agents, with one-click access to individual profiles or report exports.
The User Performance view focuses on granular agent analysis, filtering by date range and call type to reveal patterns in talk time, interruptions, and sentiment progression. Live charts illustrate conversation tone and endings, highlighting coaching opportunities and improvement trajectories. Managers can directly access full call details—including recordings, transcriptions, timestamps, and AI-generated insights—for listening, reviewing, texting, or calling back within the same interface.
By integrating comprehensive call data with advanced AI sentiment analysis and seamless reporting, NOVA Performance Dashboards support a proactive approach to performance management, helping teams coach effectively and optimize outcomes.
"This gives teams the ability to coach with facts instead of gut feelings," Joel added. "It's not just about knowing what happened, it's about knowing how to improve it."
The feature is now available to NOVA users, reflecting Lightspeed Voice's commitment to intelligent, data-driven communication solutions.
Lightspeed Voice is a leading provider of communication solutions, dedicated to delivering innovative technology and unparalleled service to businesses. With a focus on innovation and customer satisfaction, Lightspeed Voice continues to be a trusted partner for organizations seeking reliable and advanced communication solutions.
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