The collaboration between human expertise and artificial intelligence is entering a new phase with the strategic alliance of a global CX leader and a pioneering multi-agent platform. Konecta and CrewAI have joined forces to integrate human knowledge, customer experience excellence, and agentic AI, creating a new model for delivering measurable business outcomes across entire organizations.
Konecta and CrewAI form a strategic alliance to redefine human and AI agent collaboration.
The partnership will deploy CrewAI's multi-agent orchestration platform across Konecta's operations and client solutions.
Konecta will act as CrewAI's lead consulting and implementation partner across Europe and Latin America.
The alliance introduces Konecta's Agentic AI model, built on CrewAI's platform, to industrialize AI use cases.
Proven impact includes a 96% reduction in QA cycle time for a client, from 74 hours to just three.
Konecta expects 30-40% of its customer base to benefit from CrewAI integration within the coming year.
This partnership is built on CrewAI’s platform, which allows organizations to coordinate multiple specialized AI agents that work collaboratively to execute complex, end-to-end business processes. This transforms organizational operations by automating workflows that traditionally required numerous human touchpoints. For example, generating a commercial proposal can now be a fully automated process, from understanding the client's context and developing a storyline to creating presentation slides and pricing models, all seamlessly coordinated by a "crew" of AI agents. This collaboration lays the foundation for Konecta’s Agentic AI model: a unified environment to design, orchestrate, and scale autonomous agents across customer and enterprise operations.
The collaboration creates dual value, powering Konecta’s client solutions while simultaneously optimizing its own internal operations in HR, Finance, and Procurement. In employee onboarding, for instance, once a new hire signs a contract, a crew of AI agents can automatically extract information, issue credentials, allocate IT equipment, and generate a personalized schedule. A recent initiative for a leading food ordering service demonstrates the potential: by leveraging CrewAI’s framework, Konecta automated the Voice Agent testing process, orchestrating 1,000 end-to-end test conversations. This resulted in a 96% reduction in QA cycle time, from 74 hours to just three. To manage these initiatives, Konecta has established a dedicated Centre of Excellence to ensure consistent and certified deployment of agentic automation across the company.
A key component of this alliance is Konecta's role as CrewAI’s lead consulting and implementation partner in Europe and Latin America. This reflects Konecta’s established leadership in delivering large-scale CX transformation across these regions. The company will combine its strategic advisory with robust delivery capabilities to help organizations design, pilot, and scale agentic AI solutions with confidence.
“Agentic AI marks a fundamental shift in how businesses operate. It’s not about replacing people, but about amplifying human intelligence through governed, data-driven orchestration,” said Nourdine Bihmane, CEO of Konecta. “CrewAI’s platform enables us to unite human expertise, CX excellence, and responsible AI into a single, intelligent ecosystem that drives continuous optimization and measurable impact. Together, we’re setting a new global benchmark for scaling intelligent operations built on trust, transparency, and purpose.”
“CrewAI enables enterprises to quickly put AI agents into production so businesses can see their clear benefits, with agentic systems that are easy to use, trusted by design, and ready to scale,” said João Moura, CEO and Founder of CrewAI. “Konecta embodies that same philosophy. With their operational depth and experience, and our technology, we’re turning the promise of intelligent operations into tangible, measurable reality, built for scale and built to last.”
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
CrewAI is the leading enterprise platform for multi-agent systems, used by 60% of the U.S. Fortune 500 and a global community of developers in 150+ countries. The platform enables organizations to deploy collaborative groups of AI agents to automate real-world business workflows. CrewAI provides the infrastructure that teams need to run agentic systems in production with a complete list of features required by enterprises that include pro and low code tools, user management with RBAC and audit logs, governance, and security. CrewAI integrates with all major LLMs, hyperscalers (AWS, Azure & Google Cloud), and many enterprise applications, giving teams the freedom to orchestrate across any environment. With the launch of CrewAI AMP—the first Agent Management Platform—teams can now build, optimize, deploy and scale agent-led workflows enterprise-wide with speed, control, trust, and governance.
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