JetBlue has partnered with Quvia, an AI-powered Quality of Experience (QoE) platform, to elevate its Fly-Fi in-flight connectivity (IFC) services, announced at the 2025 APEX Global Expo. This collaboration leverages Quvia’s advanced tools to deliver seamless digital experiences and reliable connectivity for JetBlue customers.
JetBlue selects Quvia to power Fly-Fi in-flight connectivity services.
Quvia Grid to manage in-cabin networks, launching in 2027.
Enables real-time troubleshooting and consistent QoE for passengers.
Quvia Pulse provides granular insights into network performance.
Supports multi-orbit satellite connectivity for future flexibility.
Enhances passenger satisfaction through data-driven network optimization.
Starting in 2027, JetBlue will deploy Quvia Grid to manage its in-cabin network, enabling real-time configuration, monitoring, and troubleshooting of onboard network settings. “Passenger satisfaction is closely tied to connectivity, yet few platforms can both measure performance accurately and act on it independently,” said Benny Retnamony, founder and CEO of Quvia. Grid ensures consistent QoE by balancing traffic, managing SLAs, and hosting the customer portal, while also offering the flexibility to orchestrate satellite connectivity for future multi-orbit configurations.
JetBlue’s partnership with Quvia includes the use of Quvia Pulse, which monitors IFC performance in real time. Pulse delivers granular insights by analyzing network performance across flights, routes, times, and regional demand patterns. This data-driven approach helps JetBlue maintain its free high-speed Fly-Fi service, ensuring reliability and identifying opportunities to enhance connectivity for an improved passenger experience.
Quvia’s platform integrates multiple connectivity sources, including satellite and terrestrial networks, into a vendor-neutral environment. This unified approach allows JetBlue to optimize both onboard networks and QoE from a single platform. By providing end-to-end management, Quvia Grid and Pulse enable JetBlue to deliver consistent, high-quality digital experiences, meeting the growing demand for reliable in-flight connectivity.
The collaboration underscores JetBlue’s commitment to enhancing customer experiences through innovative technology. Quvia’s AI-powered platform provides the agility and adaptability needed to evolve JetBlue’s digital strategy, ensuring passengers enjoy seamless connectivity. This partnership positions JetBlue to lead in delivering superior in-flight digital experiences as the aviation industry embraces advanced connectivity solutions.
JetBlue’s partnership with Quvia marks a significant step in transforming in-flight connectivity, leveraging AI-driven tools to ensure reliable, high-quality digital experiences. By integrating Quvia Grid and Pulse, JetBlue is set to redefine passenger satisfaction and operational efficiency in the skies.
Quvia is the first AI-powered QoE platform for ships, planes and remote sites. The platform seamlessly blends any combination of connectivity—including multiple service providers, satellite orbits, and terrestrial networks—into one, vendor-neutral environment; continuously measures and analyzes real-time connectivity performance and its impact on quality of experience (QoE); and intelligently orchestrates the network to deliver the best possible QoE—even in the most remote places. Today, Quvia works with industry-leading companies in aviation, cruise, energy, shipping and more.
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