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Jack Henry, a leading financial technology provider, has announced a strategic collaboration with boost.ai to integrate secure, enterprise-grade conversational AI agents across its network of approximately 7,500 banks and credit unions in the U.S. This partnership aims to enhance customer service by automating 32% of inbound call volume, saving 4,500 hours monthly, while maintaining strict regulatory compliance.
Jack Henry collaborates with boost.ai to deploy AI agents for 7,500 financial institutions.
Initial rollout automates 32% of call volume, saving 4,500 hours monthly.
Focuses on user authentication and the top five client inquiries.
boost.ai selected for its security standards and proven track record in regulated industries.
Plans to expand with agent assist capabilities for enhanced service.
Partnership aligns with Jack Henry’s mission to modernize banking operations.
The collaboration addresses the growing demand for fast, secure, and always-on customer service in highly regulated financial sectors. boost.ai’s conversational AI platform, trusted by enterprises like Nordea and DNB, enables Jack Henry to automate repetitive tasks such as user authentication and common inquiries, freeing human agents to handle complex issues. The initial deployment targets a 32% reduction in call volume, saving 4,500 hours monthly, with plans to incorporate boost.ai’s agent assist capabilities for further efficiency.
“For over a decade, we’ve developed and delivered AI solutions that meet the high regulatory standards of financial institutions, successfully enhancing the customer experience for enterprises such as Nordea and DNB,” said Jerry Haywood, CEO of boost.ai. “Jack Henry’s decision to work with boost.ai reflects a significant shift in the U.S. AI market, as they have placed their confidence in us to deliver AI agents that are both powerful and compliant, modernizing everyday interactions without compromising customer privacy or trust.”
Jack Henry, an S&P 500 company serving 7,500 financial institutions, selected boost.ai for its industry-leading security protocols and proven scalability in regulated environments. This partnership ensures compliance with stringent financial regulations while enabling 24/7 self-service capabilities across thousands of use cases, enhancing operational efficiency and customer trust.
“We’re unwavering in our commitment to technology that is safe for our enterprise clients and their users. While we’re committed to delivering new solutions that can revolutionize the customer experience, our threshold to adopt AI agents was no different than any technology before it,” said Mark Hampton, Managing Director of Jack Henry’s Customer Success Group. “boost.ai brings both the regulatory discipline and real-world experience we need. Their existing success stories mirror the challenges of our clients, making the alignment seamless.”
The partnership aligns with Jack Henry’s 48-year legacy of providing innovative, people-centric solutions to empower financial institutions. By integrating boost.ai’s AI agents, Jack Henry strengthens its ecosystem of modern, cloud-native technologies, enabling banks and credit unions to compete effectively in a rapidly evolving landscape. The collaboration, announced on June 26, 2025, is set to expand with additional AI-driven features, further enhancing customer service and operational efficiency.
Jack Henry’s collaboration with boost.ai marks a significant step in modernizing banking operations, leveraging AI to deliver secure, scalable, and compliant customer service solutions. As the partnership grows, it promises to redefine the customer experience for financial institutions nationwide, driving efficiency and fostering trust in a competitive market.
Boost.ai delivers AI that makes the human connection better, built by and for real people and real interactions. Our platform features sophisticated technology that seamlessly blends conversational and generative AI, enabling deeply personalized and outstanding customer experiences for enterprises operating across financial services, insurance, and more. With low-code solutions that plug right in, boost.ai is ready to support today's needs - and built to scale for tomorrow's growth. Unmatched security features ensure reliability for the biggest and most regulated brands across the US, including Credit Union of Colorado, MSU Federal Credit Union, Coursera, Tokio Marine HCC, and many more. Boost.ai is recognized in Gartner's 2023 Magic Quadrant™ for Enterprise Conversational AI Platforms.
Jack Henry™ is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 48 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 7,500 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health.
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