IntelePeer, the leading end-to-end conversational AI platform provider, has been named a Standout Vendor in Opus Research's 2025 Conversational AI Intelliview, an evaluation of 16 solution providers in the enterprise self-service landscape. This recognition highlights IntelePeer's scalable, secure, and rapidly deployable AI-powered platforms that transform customer engagement through innovative voice automation and orchestration tools.
Opus Research's report positions IntelePeer as a True Believer, emphasizing the company's strategic investments in next-generation conversational AI. The evaluation awarded IntelePeer its highest ranking for strategy and execution, along with strong scores for speed to deploy, robust integrations, analytical capabilities, and deployment and maintenance. These strengths enable intelligent automation in customer interactions, allowing enterprises to achieve rapid time-to-value and reliable performance in self-service environments.
Frank Fawzi, CEO of IntelePeer, commented on the recognition: “We're honored to be recognized by Opus Research as a standout in the 2025 Intelliview. Our focus has always been on delivering practical, high-impact solutions that help enterprises transform customer engagement. This recognition validates our commitment to innovation, reliability, and rapid time-to-value.” This accolade underscores IntelePeer's role in advancing AI-driven customer experience solutions amid growing demand for efficient, secure automation.
IntelePeer's platform utilizes world-class agentic AI to build communications-enabled workflows and AI agents that integrate seamlessly with existing processes. The proprietary SmartAgent manages a wide range of interactions as effectively as live agents, achieving higher first-time resolutions and improved accuracy to eliminate wait times. Additional capabilities include personalized self-service based on prior interactions, real-time analytics for monitoring performance, multilingual AI agents with dynamic responses, fully integrated omnichannel experiences across voice, messaging, chat, and email, a Q&A knowledge base for accurate responses, a Managed Solutions team for continuous improvement, customer satisfaction measurement tools, and seamless integration with business systems for comprehensive operational visibility.
IntelePeer's commitment to enterprise-grade security and compliance, including adherence to PCI DSS, SOC 2 Type II, ISO420001, HITRUST, and HIPAA standards, ensures robust protection for sensitive interactions. This recognition by Opus Research reinforces IntelePeer's leadership in conversational AI, enabling businesses to automate customer service, lower costs, and enhance experiences through flexible, observable solutions built on a global secure communications network.
IntelePeer automates customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
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