Infinitus Systems Inc., a leading voice AI platform for healthcare, announced an expanded partnership with Salesforce on June 25, 2025, enabling joint customers to deploy AI agents for automating complex administrative tasks. Integrated with Salesforce Health Cloud and Life Sciences Cloud via Agentforce and MuleSoft, Infinitus streamlines processes like benefit verifications and prior authorizations, reducing staff burnout and accelerating patient care.
Infinitus expands Salesforce partnership for healthcare AI adoption.
Integrates voice AI with Health Cloud and Life Sciences Cloud.
Automates benefit verifications, prior authorizations, and follow-up calls.
FastTrack™ feature bypasses IVR systems, saving time.
Trusted by 44% of Fortune 50 healthcare companies.
Electronic pharmacy benefits verification available now; medical benefits verification expected October 2025.
Infinitus’s AI agents, launched via Salesforce’s Agentforce and MuleSoft connectors, handle high-volume tasks such as verifying medical and pharmacy benefits, checking prior authorization statuses, and managing formulary exceptions. “Our Partner Network is led by innovators like Infinitus who use Agentforce for Health and Life Sciences to help reduce the administrative burden,” said Frank Defesche, SVP and GM, Life Sciences Cloud at Salesforce. These capabilities integrate seamlessly with existing workflows, updating Salesforce with real-time benefit summaries to enhance efficiency.
Benefit Verifications: AI agents call payors and pharmacy benefit managers to verify patient eligibility, coverage details, and access restrictions like prior authorizations.
Prior Authorization Follow-Ups: Automates status checks for prior authorizations and appeals, reducing manual effort.
Formulary Exception Calls: Manages follow-up calls for coverage exceptions and bridge eligibility.
FastTrack™ Technology: Skips IVR systems and hold times, enabling faster patient service. The platform’s no-code interface and human-in-the-loop guardrails ensure accuracy and compliance, supporting healthcare organizations at any stage of their AI journey.
Infinitus, powering over 100 million minutes of healthcare conversations, serves 44% of Fortune 50 healthcare companies and was named to Fast Company’s 2025 Most Innovative Companies list. “We meet customers wherever they are in their AI journey and fit seamlessly into their existing systems,” said CEO Ankit Jain. Electronic pharmacy benefits verification is available now, with medical benefits verification and Agentforce actions expected in October 2025. Infinitus collaborates with Salesforce partners like Accenture and Slalom to drive adoption.
This partnership positions Infinitus and Salesforce to transform healthcare administration, leveraging AI to improve patient outcomes and operational efficiency in a $4T industry.
Infinitus is the leader in trusted AI agents and copilots for healthcare that improve the patient, clinician, and staff experience. Infinitus' voice AI agents and copilots help automate, expedite, and simplify time-consuming but critical conversational touchpoints that drive patient, clinician, and staff frustration and dissatisfaction. Infinitus' proven AI architecture combines multimodal, multi-model AI with a robust knowledge graph, a proprietary discrete action space, and human-in-the-loop guardrails to ensure data accuracy, safety, and support for healthcare organizations at scale. Infinitus was recently named to Fast Company's World's Most Innovative Companies of 2025 and is a trusted solutions partner to 44% of Fortune 50 healthcare companies.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.