GoTo, a leader in cloud communications and IT, announced a new integration between LogMeIn Resolve and HaloPSA, a leading professional services automation (PSA) platform, to empower Managed Service Providers (MSPs) with streamlined IT workflows. This integration, built to leverage Resolve’s AI-driven features and zero trust architecture, automates ticketing, enhances device management, and ensures seamless data synchronization for MSPs.
LogMeIn Resolve-HaloPSA Integration: Automates ticketing and device management for MSPs.
Key Features: Priority-based ticket creation, customizable settings, device export, tenant data sync.
AI Capabilities: Resolve’s Virtual Technician auto-resolves tickets, enhancing efficiency.
Security: Zero trust architecture ensures secure data handling.
Market Context: Builds on GoTo’s integrations with ConnectWise PSA, Acronis, and ServiceNow.
Availability: Now available, with more integrations planned for 2025.
The LogMeIn Resolve-HaloPSA integration offers MSPs a powerful, automated solution to manage IT workflows:
Automated Ticketing: Generates HaloPSA support tickets based on Resolve alerts (low, medium, high, or urgent), with Resolve’s Virtual Technician resolving issues autonomously.
Customizable Settings: Pre-configures ticket properties like site assignment, SLA settings, priorities, and status to align with organizational needs.
Streamlined Verification: Provides a summary page for reviewing configurations before saving, ensuring seamless alert-to-ticket workflows.
Device Export: Transfers Resolve’s zero trust-protected device details to HaloPSA for unified asset management.
Tenant Data Sync: Automatically updates client information from HaloPSA to Resolve, maintaining data consistency.
“The combined forces of HaloPSA and LogMeIn Resolve offer MSPs a faster, smarter, and more connected service experience,” said Tim Bowers, CEO of HaloPSA. The integration eliminates manual processes, allowing IT teams to focus on delivering exceptional client service.
The integration enhances GoTo’s commitment to MSPs, building on LogMeIn Resolve’s existing ecosystem, which includes integrations with ConnectWise PSA, Acronis, ServiceNow, and Microsoft Teams. “By integrating with HaloPSA, we’re delivering seamless automation between the practical, AI-powered LogMeIn Resolve and one of the industry’s leading PSA platforms,” said Joseph George, General Manager of IT Solutions Group at GoTo. With the global managed services market projected to surpass $510 billion by 2029, this integration positions MSPs to meet growing demand for efficient IT solutions.
HaloPSA, with a 4.7/5 G2 rating based on 50+ reviews, is praised for its robust functionality but criticized for limited 24/7 support and documentation. LogMeIn Resolve, noted for its user-friendly interface, complements HaloPSA’s capabilities with AI-driven features like Virtual Technician and Dynamic Insights, introduced in February 2025. This integration addresses HaloPSA’s customization demands while leveraging Resolve’s zero trust security and AI automation, as seen in its Acronis-powered Data Protection Suite.
Available now, the LogMeIn Resolve-HaloPSA integration is part of GoTo’s expanding ecosystem, with additional integrations planned for 2025. MSPs can access Resolve via the Pax8 Marketplace, streamlining purchasing for over 38,000 providers. This partnership enhances operational efficiency, reduces response times, and supports MSPs in delivering high-value IT services in a competitive market.
GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,800 employees throughout North America, South America, Europe, Asia, and Australia.
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