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Genesys has been honored in G2’s 2026 Best Software Awards, securing positions in both Best Agentic AI Software and Best Customer Service Software categories. The awards, based on authentic user reviews from G2’s marketplace—which reaches over 100 million buyers annually—highlight Genesys’ leadership in delivering AI-powered experience orchestration that drives efficiency, personalization, and loyalty in customer interactions.
G2’s annual Best Software Awards serve as a trusted benchmark in the software industry, drawing on timely, verified reviews to rank solutions objectively. This dual recognition for Genesys underscores the platform’s ability to address modern demands for AI-driven customer service, where enterprises seek autonomous capabilities alongside human-centered outcomes.
Genesys Cloud stands out as an AI-Powered Experience Orchestration platform that unifies disparate systems, data, and interactions in real time. By leveraging agentic AI, it enables organizations to move from fragmented service models to coordinated, personalized engagements that enhance consistency, boost performance metrics, and deliver measurable business value across customer and employee touchpoints.
In an era where competition hinges on superior experiences, Genesys’ agentic AI features support goal-oriented automation while preserving empathy and relevance. This approach helps enterprises strengthen customer loyalty, drive retention, and optimize operations by integrating human and AI workforces effectively.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
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