Decagon, the leading AI agents platform for customer experience, announced Decagon University and Decagon Voice 2.0 at its inaugural Decagon Dialogues event on September 24, 2025, in San Francisco. University equips CX, product, and engineering teams with skills to build and scale AI agents, while Voice 2.0 enhances performance with 65% lower latency and cross-channel memory.
Decagon University tackles the bottleneck of engineering-dependent AI builds, empowering frontline teams to define and iterate logic via AOPs. Through structured learning, it prepares organizations for AI readiness, shifting CX roles from support to agent architecture for quicker, consistent scaling.
“As we scaled with Decagon, we needed a self-serve way for teams across the organization to build and shape AI agents so we could move faster,” said Danielle Doremus, Senior Director of Business Operations and Customer Experience at ClassPass. “Decagon University made that possible by training our teams and giving us the confidence to operate with greater speed and consistency.”
Voice 2.0 cuts latency by 65% for natural conversations, adds personality customization, and enables seamless multi-channel continuity. It unlocks proactive outreach, onboarding, and retention, integrating with existing systems for effortless escalations.
“At Chime, delivering fast, effortless support is essential to helping our members build a healthier financial future. With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values,” said Janelle Sallenave, Chief Experience Officer at Chime. “Working with partners like Decagon, we’re making every conversation feel more natural, personal, and genuinely satisfying."
The event spotlighted transparent, adaptable AI for concierge CX, with discussions on enterprise control over strategies. Zhang emphasized self-serve empowerment: “AI agents are changing how businesses connect with their customers, but most tools are still too slow, expensive, and complex. Our goal is to put the power back in the hands of the people closest to the customer.”
Decagon's innovations position it as a leader in agentic AI for CX, serving brands like Duolingo, Notion, and Rippling with omnichannel automation. With $231M funding and a $1.5B valuation, Decagon is reshaping support from reactive to proactive.
Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experience with AI agents. Combining the power of natural language with the precision of code, Decagon’s Agent Operating Procedures (AOPs) enable enterprises to build, optimize, and scale AI agents for secure, reliable, always-on customer service. Whether resolving issues or proactively helping customers discover greater value, Decagon builds meaningful connections between brands and customers that are authentic, intelligent, and truly satisfying— redefining what customer experience should be.
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