CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has unveiled enhancements to its agentic AI framework, interconnecting analytics and automation to streamline customer engagement, automate virtual agents, and enable real-time translation, aligning with 96% of CX leaders viewing AI as key to unlocking employee potential per its 2025 CX Landscape Report.
CallMiner's advancements bridge analytics and automation, turning interaction insights into autonomous actions that optimize workflows and enhance agent performance. This agentic framework empowers organizations to discover opportunities proactively, deploy virtual agents rapidly, and refine processes continuously, reducing manual effort while boosting accuracy. "At CallMiner, we believe that every interaction can be fuel for smarter decisions, deeper customer relationships, and measurable business growth," said Bruce McMahon, Chief Product Officer, CallMiner. "By seamlessly linking powerful analytics with intelligent automation through our advanced agentic AI framework, we’re empowering organizations to uncover opportunities, take rapid and relevant action, and continually optimize outcomes – all while enabling employees to focus on higher-value, customer-impacting work."
The 2025 CX Landscape Report underscores this urgency: 96% of leaders prioritize AI implementation, up from 87% last year, with the same percentage agreeing it unlocks employee potential (from 90%). These updates position CallMiner to meet rising demands for scalable, data-driven CX.
McMahon added: “Our latest advancements, including LiveTranslate capabilities, equip organizations to meet the demands of today, while anticipating and shaping the future of exceptional CX. Through our agentic AI platform, CallMiner is making it easier to instantly and automatically engage any customer, in any language, through human or virtual agents – creating faster, smarter, and more impactful outcomes that drive lasting loyalty and growth.”
Rolling out Q4 2025, these features integrate with CallMiner's platform to analyze 100% of omnichannel interactions, supporting sectors like tech, retail, finance, and healthcare.
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, X and Facebook.
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