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C3 AI, a leading enterprise AI software company, has introduced C3 AI Agentic Process Automation, a groundbreaking platform that transforms business and operational workflows through autonomous AI agents. Announced on September 9, 2025, this solution redefines traditional robotic process automation (RPA) by integrating advanced AI reasoning with no-code, natural language interfaces.
C3 AI launches Agentic Process Automation for enterprise workflows.
Supports processes like order-to-cash, customer service, and inventory management.
No-code platform with natural language interface for rapid deployment.
Outperforms traditional RPA with dynamic AI reasoning capabilities.
Ensures transparency, auditability, and compliance in all actions.
Enhances efficiency, reduces costs, and improves customer satisfaction.
C3 AI Agentic Process Automation enables enterprises to streamline critical processes such as order-to-cash, customer service, invoice processing, debt collection, supplier onboarding, procurement, employee onboarding, equipment troubleshooting, manufacturing operations, production planning, inventory management, and aircraft maintenance. Unlike traditional RPA, which relies on rigid rules, this platform combines deterministic workflows with AI-driven reasoning. “C3 AI Agentic Process Automation is a breakthrough that will mark a decisive shift in the very nature of work,” said Stephen Ehikian, CEO, C3 AI. “With our software, customers can handle key business processes from start to finish, making complex workflows efficient, reliable, and repeatable.”
Traditional RPA systems often require significant human intervention due to their inflexible, rules-based nature, leading to inefficiencies. “Rules-based automation is brittle. Traditional RPA systems follow rigid instructions, leading to complex workflows and sub-optimal outcomes with the need for substantial human intervention for escalations,” said Nikhil Krishnan, Chief Technology Officer, Data Science, C3 AI. C3 AI Agentic Process Automation addresses these challenges by leveraging modern AI models to create intelligent, adaptable systems that deliver consistent business value with minimal oversight.
The platform’s no-code, interactive, natural language interface allows users to author and deploy AI-driven workflows in minutes, making it accessible to non-technical users. Each AI agent operates with defined objectives, constraints, and memory, utilizing relevant data and tools to achieve goals. Workflows can be triggered on-demand, by events, or on a schedule, with pre-built templates or custom options available. “By combining the best of business rules with the advanced reasoning capabilities of AI agents, our customers can streamline operations, reduce costs, and improve their customer service and satisfaction levels — all while ensuring transparency and security,” Ehikian added.
C3 AI Agentic Process Automation ensures every action is fully transparent and auditable, meeting enterprise demands for compliance and reliability. By reducing manual effort and enhancing process efficiency, the platform helps organizations achieve significant cost savings and improved customer experiences. This launch reinforces C3 AI’s leadership in delivering scalable, enterprise-grade AI solutions that drive digital transformation across industries.
C3 AI is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications; C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally; and C3 Generative AI, a suite of large AI transformer models for the enterprise.
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