boost.ai, a leader in AI-powered customer experience solutions for regulated industries, has announced upgrades to its Conversational AI platform, introducing Express Voice for instant speech-to-speech interactions and enhancements to Enterprise Voice for complex, compliant scenarios. These advancements, including real-time transcription, performance analytics, speech-to-text fine-tuning, and natural background audio, align with Gartner's projections that 70% of customer service journeys will be voice-based by 2028 and 80% of issues autonomously resolved by 2029, enabling enterprises to deliver seamless, human-like experiences at scale.
As voice becomes the default for customer service, enterprises require solutions balancing natural flow with reliability. Express Voice, leveraging multimodal models, delivers fluid, human-like responses without transcription delays, ideal for FAQs and initial engagements. Enterprise Voice maintains traditional speech-to-text/speech-to-text setups with robust guardrails, ensuring security and predictability for high-stakes interactions. "Customers today expect voice interactions that are as seamless as a real conversation with a human," said Jerry Haywood, CEO of boost.ai. "With our upgraded voice offering, we're giving enterprises the ability to meet those expectations instantly, while still ensuring the control and reliability they need. Voice Agents are moving to the center of customer service, and those who get it right now will own the loyalty of tomorrow's customers."
The upgrades introduce tools to elevate interactions:
These features streamline deployment and optimization, supporting boost.ai's 80%+ resolution rates across 150 million conversations.
The platform's next evolution, Adaptive Voice, will dynamically switch between Express and Enterprise modes within conversations—agility for simple queries, compliance for complexity—ensuring seamless, secure experiences without compromise. "Voice is fast becoming the default interface for customer service," said Rasmus Hauch, CTO of boost.ai. "By offering both instant, natural interactions and enterprise-grade control, we're giving businesses the tools to interact with their customers in the most natural way possible, without compromising on safety, accuracy, or trust."
Available immediately for customers, these upgrades reinforce boost.ai's leadership, trusted by brands like Nordea and DNB for regulated, high-volume AI automation.
boost.ai's voice upgrades position enterprises to thrive in a voice-first era, blending innovation with reliability to drive customer loyalty and operational excellence.
Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live AI agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms. Learn more at boost.ai.
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