Kyndryl, the world’s largest IT infrastructure services provider, has unveiled a new patented capability for Kyndryl Bridge, its AI-powered open integration platform. The new feature enables enterprises to automatically detect and resolve IT risks before they escalate into outages. By utilizing AI agent-assisted root cause analysis across more than 200,000 customer devices, the platform has already demonstrated a reduction in IT incidents by up to 50%, driving an estimated $3 billion in annual customer savings through avoided impact events.
Platform: Kyndryl Bridge, supporting over 1,400 global customers.
Scale: Generates 16 million AI insights monthly and handles 10 million+ incidents annually.
Performance: Achieves up to a 90% reduction in mission-critical outages for certain customers.
Efficiency: Accelerates root-cause analysis from weeks to hours.
Technology: Patented AI-agent assisted root cause analysis and predictive failure detection.
Availability: The capability is now fully available to all Kyndryl customers.
Traditional IT operations often rely on manual investigations after an outage has occurred. Kyndryl Bridge is shifting this model by embedding AI agents that correlate millions of observability signals across applications and deep infrastructure in real time. The platform identifies the underlying conditions—such as small anomalies, configuration changes, or infrastructure contention—that typically precede major failures. This allows IT teams to intervene during the early stages of a problem, often before the business or end-user feels any impact.
One of the most significant bottlenecks in IT operations is the time required for root-cause analysis (RCA). Kyndryl's new patented feature analyzes how anomalies accumulate and propagate across various IT layers. By automating the correlation of data across hybrid and multi-vendor environments, organizations can complete complex RCA reports in hours rather than weeks. To ensure operational accuracy, Kyndryl experts review and validate these AI-generated insights to ensure they align with the specific context of the customer’s environment.
The financial impact of IT downtime can be devastating for large enterprises. By preventing outages and optimizing maintenance schedules, Kyndryl Bridge helps customers avoid the high costs associated with emergency repairs and business disruption. With over 16 million AI insights generated monthly, the platform provides a continuous stream of evidence-based intelligence that allows leaders to manage their IT landscapes with greater confidence and predictability.
"By embedding AI agents in Kyndryl Bridge for proactive risk detection, we are transforming IT operations from reactive outage recovery to proactive, evidence-based prevention. Correlating millions of observability signals across applications and deep infrastructure helps our customers see and resolve issues before they ever feel them." — Xerxes Cooper, Global Leader, Kyndryl Delivery
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider, serving thousands of customers in more than 60 countries. The company provides advisory, implementation, and managed services to design, build, and modernize the mission-critical information systems that the world depends on every day.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.